IT Help Desk Support

WEG Electric Corp Duluth , GA 30198

Posted 2 months ago

WEG Electric Corp., has a great opportunity for an experienced Help Desk professional to support our IT Department, located in Duluth, GA. Responsibilities include setting up new users, closing out former users, and handling requests through an IT ticketing system. Problem resolution may involve the use of diagnostics and help request tracking tools, as well as require that the individual give hands-on help at the desktop level.

The ideal candidate will have 3+ years of prior end user technical support experience. Must have experience with desktop operating systems including Windows 7, IOS, Android, and Mac OS X.

Working knowledge of hardware diagnostics and repair (printers, desktops, laptops, handheld devices) is required. Solid networking understanding and troubleshooting ability. Strong communications, attention to details and customer service skills required.

We offer a pleasant work environment, competitive compensation and full benefits package.

To Apply: All candidates must submit an updated resume and complete our application in order to be considered for this position.

We are proud to be an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran, or other protected status.



See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Download the
LiveCareer app and find
your dream job anywhere
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Desktop Support Specialist_Duluth

Red Knight Solutions

Posted Yesterday

VIEW JOBS 11/14/2018 12:00:00 AM 2019-02-12T00:00 Red Knight Solutions is currently seeking a <strong>Desktop Support Specialist</strong> in <strong>Duluth, GA</strong>.<br />  <br /> Our mission is simple: we want to partner with you to find the right position for your future. Our SWAT team approach is based on our ability to align your expertise with our clients’ needs to forge long-lasting partnerships.<br />  <br /> Our client is seeking a Customer Service Engineer that performs tasks related to the repair of a variety of technology-based products typically associated in an end-user computing environment. <br />  <br />  The ideal candidate <strong>MUST HAVE 3+ Years Experience in performing basic and moderately complex troubleshooting and repair activities, typically associated in an end-user environment, including but not limited to PC’s, desktops, laptops, tablets and printers.</strong>, if this is you, then keep reading and apply!<br />  <br /> <strong>Responsibilities:</strong> <ul> <li style="margin: 0px; padding: 0px;" style="padding: 0; margin: 0;">Provide support to client identified VIPs</li> <li style="margin: 0px; padding: 0px;" style="padding: 0; margin: 0;">Responds to change management requests including installing new PC equipment, providing end-user desk side support and other related activities.</li> <li style="margin: 0px; padding: 0px;" style="padding: 0; margin: 0;">3+ Years Experience Performing Install/Move/Add or Change (IMAC) activities.</li> <li style="margin: 0px; padding: 0px;" style="padding: 0; margin: 0;">Perform all assigned desk-side support activities</li> <li style="margin: 0px; padding: 0px;" style="padding: 0; margin: 0;">Display outstanding technical and professional services skills at all times</li> <li style="margin: 0px; padding: 0px;" style="padding: 0; margin: 0;">Meet - established customer service satisfaction levels and other operational/customer service  metrics as outlined in established guidelines</li> <li style="margin: 0px; padding: 0px;" style="padding: 0; margin: 0;">Proactively communicate with the end-user and service desk personnel regarding arrival times, repair time estimates and status of the repair</li> <li style="margin: 0px; padding: 0px;" style="padding: 0; margin: 0;">Understands and follows all documented service operations policies and procedures.</li> </ul>  <br /> <strong>Skills:</strong> <ul> <li style="margin: 0px; padding: 0px;" style="padding: 0; margin: 0;">Maintain all required OEM Certifications as directed by Management</li> <li style="margin: 0px; padding: 0px;" style="padding: 0; margin: 0;">3+ years experience relevant software and hardware systems</li> <li style="margin: 0px; padding: 0px;" style="padding: 0; margin: 0;">Understanding of ITIL methodologies</li> <li style="margin: 0px; padding: 0px;" style="padding: 0; margin: 0;">A+ certification is desired</li> </ul> Red Knight Solutions Duluth GA

IT Help Desk Support

WEG Electric Corp