IT Help Desk Support

Summit Medical Group Knoxville , TN 37902

Posted 2 months ago

About Summit Strategic Solutions

Summit Strategic Solutions (SSS), a business partner with Summit Medical Group, specializes in providing customized, consumer-focused services that deliver value and efficiency while improving outcomes and quality of life. Summit StrategicSolutions includes a Management Services Organization (MSO) that provides business, operational, financial, and legal services for its customers.

About Our Opportunity

Summit Strategic Solutions has an immediate opening for an IT Support Analyst. Candidate is responsible for providing customer support and IT problem solving for the enterprise including clerical support and known problem solvingfor GPMS, workstations, printers, handheld devices, Microsoft Office and Outlook E-mail, assists in managing the Exchange database, and provides general ongoing user support as related to other software products. This is a full time positionM-F, 8am-5pm.

Job Duties:

  1. Responsible for the function, performance, and quality of the IT Support Line process.
  2. Answer calls to the IT Support line and distribute work orders to appropriate team as necessary.
  3. Respond to IT Support and work orders email groups. Distribute work orders created to appropriate teams.
  4. Troubleshoot IT issues within Level 1 parameters and ability level.
  5. Answer calls for the Follow My Health Patient Portal line and either help resolve the issue or transfer them to the Support line.
  6. Complete all other duties, special projects as assigned.
  7. Maintains professional competency through research, study, and continuing education programs as provided.
  8. Contributes to a positive work climate and the overall team effort of the department and organization.
  9. Adheres to all elements of the established corporate compliance plan.
  10. Maintains strictest confidentiality both internally and externally.
  11. Performs related work as assigned.



  • Associates degree in Computer Science or other related area from an accredited college or university with 2 years experience; or equivalent education / experience in the computer science field.

Minimum equivalent experience is defined as 4 years experience in the field of IT.

  • Two years experience with relevant hardware (personal computers, printers, etc.) and software applications, to include Windows, MS Office, Exchange.


  • A+ certification a plus.

  • Microsoft certifications a plus

  • Health Care experience a plus

  • GPMS experience a plus

Apply On-lineSend This Job to a Friend

Copyright Summit Medical Group, P.L.L.C.

Corporate Offices:
1225 E. Weisgarber Rd. Ste 200

Knoxville, TN 37909

Phone: 865-584-4747

Fax: 865-584-1363

Physician & Staff Login

Proudly serving the following counties in East Tennessee:

Knox | Loudon | Blount | Sevier | Greene | Anderson

Roane | Jefferson | Campbell | Monroe | Union

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IT Help Desk Support

Summit Medical Group