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IT Help Desk Support Specialist II

Expired Job

Tropicana Entertainment Atlantic City , NJ 08401

Posted 3 months ago

Job Duties:

  • Responsible for training of newly hired IT Help Desk Support Specialist I

  • Provide technical software, hardware and network problem resolution to all users by performing question/problem diagnosis and guiding users through step-by-step solutions in a call center environment

  • Clearly communicate technical solutions in a user-friendly, professional manner

  • Provide one-on-one end user training on basic workstation and peripheral device usage.

  • Assist Network Technicians

  • Troubleshoot problems related to network printer, PC hardware, ISeries, email, internet, vpn and local area network access,

  • Conduct hardware and software inventory database maintenance and reporting

  • Operates the computer system in response to the computer time usage schedule

  • Produce output reports for user departments

  • Maintain job logs

  • Follows and enforces all departmental standards, security, run instructions, backup, recovery and shift turnover

  • Reports all hardware and software malfunctions to the proper vendor in a timely manner

  • Provides Thoughtful Service at all times.

  • May perform other duties as assigned

Minimum Qualifications:

  • Associate degree in computer science or equivalent job experience

  • 2 years experience in AS/400 and knowledge of start up procedures for all computer room equipment. Ability to manual IPL AS/400 control language and familiarity with other program languages

  • Must have excellent communication skills

  • Required to perform the customer service standards of the department

  • Knowledgeable of the Casino Control Act and attendant regulations, as well as company internal controls, policies and procedures.

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IT Help Desk Support Specialist II

Expired Job

Tropicana Entertainment