Responsible for training of newly hired IT Help Desk Support Specialist I
Provide technical software, hardware and network problem resolution to all users by performing question/problem diagnosis and guiding users through step-by-step solutions in a call center environment
Clearly communicate technical solutions in a user-friendly, professional manner
Provide one-on-one end user training on basic workstation and peripheral device usage.
Assist Network Technicians
Troubleshoot problems related to network printer, PC hardware, ISeries, email, internet, vpn and local area network access,
Conduct hardware and software inventory database maintenance and reporting
Operates the computer system in response to the computer time usage schedule
Produce output reports for user departments
Maintain job logs
Follows and enforces all departmental standards, security, run instructions, backup, recovery and shift turnover
Reports all hardware and software malfunctions to the proper vendor in a timely manner
Provides Thoughtful Service at all times.
May perform other duties as assigned
Associate degree in computer science or equivalent job experience
2 years experience in AS/400 and knowledge of start up procedures for all computer room equipment. Ability to manual IPL AS/400 control language and familiarity with other program languages
Must have excellent communication skills
Required to perform the customer service standards of the department
Knowledgeable of the Casino Control Act and attendant regulations, as well as company internal controls, policies and procedures.