IT Help Desk Support Specialist

At Cavco Industries, Inc. (NASDAQ CVCO), our 7000 team members are at the heart of everything we do. We design and produce quality, affordable factory-built homes. We are also a leading producer of park model RVs, vacation cabins and factory-built commercial structures. In addition to providing competitive pay and benefits, we provide opportunities for development and upward mobility, while investing in the communities we serve. Our values are our foundation. We're constantly striving to diversify our teams to ensure we have the best and brightest talent. We're deeply committed to creating an inclusive and equitable workplace where each person can contribute.

ABOUT THE ROLE

Information technology staff enable Cavco employees to leverage data and systems to perform their roles, improve efficiency of the organization, reduce costs, and extend sales and marketing opportunities. The IT Support Specialist is responsible for managing and addressing IT helpdesk and incident support tickets including investigation, problem identification and resolution. This role works under direct supervision and/or quality control, executing specific consistent process steps, analysis and problem solving.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Installs and sustains hardware and software at industry standards.

• Assesses and troubleshoots individual problems, via the phone, in person, or online, associated with network infrastructure and desktop systems software and hardware.

• Proposes hardware and software solutions, including upgrades.

• Perform basic network connectivity troubleshooting and issue remediation.

• Administer user access to company systems including Active Directory, Office 365 and other company systems.

• Assists with inventory management of all software and hardware.

• Develops and maintains documentation of procedures, installation sequences, standards, configurations and settings.

• Troubleshoots software issues for customers.

MINIMUM QUALIFICATIONS

• 3 years in an IT Support role

• CompTIA A+ certification preferred

• Attention to detail

• Passion for working with people and helping solve their computer problems

We offer:

• Medical/Dental/Vision Insurance

• Paid Holidays

• 401K Match

• Generous PTO

• FSA/HSA Plans

• Life /Disability/Accidental Insurance and much more!

For more about Cavco Industries and who we are, visit www.cavcoindustries.com.

Cavco Industries is a leading builder of manufactured homes, modular homes, park model RVs, vacation cabins and commercial buildings in the United States. We welcome people from all backgrounds who seek the opportunity to help deliver the dream of home ownership. In order to build homes for the customers we serve, we have to start at home with a workforce as diverse and empowered as our customers. To this end, we take great care to evaluate all employees and job applicants equally, based on merit, competence, and qualifications. Cavco Industries Inc. (and all its US companies) is an Equal Opportunity Employer Race/Age/Color/ Religion/Sex/Sexual Orientation/Gender Identity/National Origin/Disability or Protected Veteran Status. The selected candidate must be authorized to work in the United States