IT Help Desk Specialist

Position: IT Help Desk Specialist

Location: Fairfax, VA - Onsite Required

Position Description:

The successful IT Help Desk Specialist will be a highly organized self-starter who supports and maintains the company's IT resources including software, hardware and networked systems. The goal will be to ensure that our technology infrastructure runs smoothly and efficiently at the user level. This position has significant opportunity for development and learning the technical aspects of building a scalable, secure and stable IT environment.

Required Skills and Responsibilities:

• Install and configure software and hardware

• Set up accounts and workstations

• Troubleshoot desktop issues, support tickets, outages

• Enforce security through technical controls and policies

• Upgrade systems with new releases and models

• Asset and Inventory review

• Monitor performance and maintain systems according to requirements

• Develop expertise to train staff on new technologies

Required Qualifications:

• General knowledge of Windows/Linux operating systems, basic networking design/protocols, virtualization

• General knowledge of system security (operating systems, firewalls, IDS/IPS, etc.)

• Resourcefulness and problem-solving aptitude

• Excellent communication skills

• Able to work both within a team environment and independently

Preferred Skills/Qualifications:

• 5+ years of IT Help desk experience.

• Previous experience as a System Administrator, Network Administrator or similar role

• BS/BA preferred; professional certifications (i.e. MCSA, MCP, VCP, etc.) are a plus

Clearance Level Required: No Security Clearance Required; US Person Required

Travel: None anticipated

Working Conditions: The diversity of work conditions may range from an environment where there is little or no physical discomfort, such as a general office environment, to a warehouse environment.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Must have the ability to stoop, stand, climb, occasionally lift a minimum of 25-50 lbs.

• Involves movement between departments, floors, and worksites.

• Regularly required to crouch and reach to install/move equipment by bending forward at the waist or by bending legs and spine

Hourly rate depends on relevant work experience, education, training, essential skills, and/or other factors such as specialized or high-demand professions. In addition to the hourly rate, the position will be eligible for an annual bonus. The pay range for this job level is a general guideline only and not a guarantee of salary or annual bonus.

Our benefits are DZYNE'ed for your overall health and financial wellness. DZYNE provides comprehensive medical, dental, and vision plans, employee life and accidental death, and disability, with all premiums for our employees paid for by DZYNE Technologies. DZYNE provides paid time off and paid holidays. Additionally, DZYNE offers a 401K plan with an employer match.

Hiring Process:

As part of our commitment to making informed hiring decisions, we utilize a variety of tools and assessments to gain a comprehensive understanding of candidates' potential and suitability for the role they are applying for. One such tool we employ is the Predictive Index (PI) assessment, a scientifically designed assessment that provides insights into an individual's workplace behaviors and cognitive abilities. The Predictive Index assessment assists us in identifying alignment between candidates and the requirements of the role, as well as the overall dynamics of our team.

It is important to note that the PI assessment is just one component of our candidate evaluation process. Your application, resume, interviews, and other relevant information are equally important factors that contribute to our decision-making process. The Predictive Index assessment is designed to complement these traditional methods and help us better understand how your natural tendencies align with the responsibilities and expectations of the role.

As part of our comprehensive candidate evaluation process, we would like to invite you to complete the Predictive Index (PI) assessment. Completing the PI assessment is a simple and straightforward process that typically takes about 10-15 minutes of your time. Your responses will be treated with the utmost confidentiality and will only be used for the purpose of evaluating your fit for the role you have applied for.

To begin the assessment, please follow the link provided below: https://assessment.predictiveindex.com/73NX/8dd8519e-53c9-4982-8306-9b1eab585598?type=candidateba

Our Culture:

At DZYNE, we foster an environment that nurtures and rewards innovative thinking. We believe in the power of collaboration, where diverse perspectives are valued and respected, leading to innovative solutions and remarkable achievements. Our leaders lead by example, demonstrating and modeling our core values of emotional intelligence, teamwork, innovation, integrity, productivity, customer service, and a genuine commitment to the success of every individual. We celebrate our wins, big and small, and foster a sense of camaraderie through team activities, quarterly awards, and an immense end-of-the-year company holiday party. Our company culture is more than just words; it is a lived experience you'll only get here at DZYNE.

Pay Range: $20 - $45 per hour