IT Help Desk Professional - Home Office

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Who We Are

At Americare we make a difference in the everyday lives of others and we are proud of the work we do. We have created communities that embrace our team members like family. We have a culture of recognition, empowerment and a side of fun. Our senior living communities are places where excellence thrives and that we call home.

Americare has earned certification as a Great Place to Work Certified Company and is on the 2022 Best Workplaces in Aging Services, Great Place to Work list. We ranked #8 Fortune Best Workplaces in Aging Services 2022 for Senior Housing Large.

We provide competitive compensation with annual performance wage rate increases.

A few reasons to come work with us:

• Recognition and Appreciation from Supervisors

• Family Atmosphere

• Paid Time Off at 90 Days of Employment

• Access to wages daily

• Free meals while working

• Bonus opportunities and Annual wage increases

• Tuition Assistance

• Great Teamwork

• Purposeful work by enriching the lives of the elderly

• Health, Dental, vision, Disability and Life Insurances

• 401(k) plan with company contributions

Interested in joining the Americare Family?

Browse our current job openings in your area.

Americare Senior Living named as one of the 2022 Best Workplaces in Aging Services

Not a remote position

Home Office: IT Helpdesk Professional

Position Summary:

Our I.T. Helpdesk Professional will be responsible for providing fast and useful technical assistance on computer systems. You will answer queries on basic technical issues and offer advice to solve them. An excellent Help desk professional must have good technical knowledge, excellent troubleshooting skills, and be able to communicate effectively to understand the problem and explain its solution. Amazing customer service skills are a must!

Essential Functions:

IT Helpdesk Professional must be tech savvy with working knowledge of office automation products, databases, and remote control. This role needs to have a good understanding of computer systems, and other tech products with the ability to diagnose and resolve basic technical issues. Ability to diagnose and resolve basic technical issues

Determining the best solution based on the issue and details provided by customers

Walk our communities through the problem-solving process

Direct unresolved issues to the next level of support personnel

Provide accurate information on IT products or services

Record events and problems and their resolution in logs

Follow-up and update customer status and information

Set up and configure technical devices and software

Work Environment

This position operates onsite at the Americare Home Office. They will need to be able to relate to all levels of the facilities with the ability to trouble shoot and support systems out in the facilities. Be a team player that motivates and educates other team members. Have the ability to analyze and resolve website issues while performing remote and hands on troubleshooting through diagnostic techniques and pertinent questions.

Physical Demands

This position must have the ability to handle computer tasks of some complexity in a variety or an independent and responsible manner. The must also have the ability to work accurately and efficiently with attention to detail while following protocol. This role needs to have a full understanding and ability to utilize a computer and learn required software as designated by company protocol. Employee must also have an understanding and ability to follow all regulations and policies by the State and Board of Directors. Employee must have communication skills to be able to interact with Home Health and Americare staff.

The physical demands of this position include;

• Standing, sitting, walking, changing of position, reaching, extending hands & arms, reach across midline, crouching, balancing, kneeling, stooping, bending, lifting or carrying 35lbs & push and pull 100 lbs.

Sensory Demands:

• Auditory: to hear and understand verbal request,
• Visually: be able to read necessary information to complete work tasks,
• Verbally: communicate with customers and others on your team

SAFETY EQUIPMENT:

• It is mandatory to follow safety policies and procedures including use carts when moving items as well as all personal protective equipment. Rather than lift heavy objects, break down items to smaller quantity.

• Mandatory reporting of all work related injuries within 12 hours to supervisor with participation in required documentation.

• Participation in our drug testing procedures is a mandatory part of employment with this facility.

OSHA Exposure: Category III, not at risk for exposure to blood borne pathogens.Position Type/Expected Hours of Work

This is a full time position working Monday -Friday in a professional office setting.

TravelRequired corporate training/meetingsSome travel to Americare communities as needed

Qualifications/ Education/Experience/Skills:

The Successful Candidate WillStrong customer service skill set.Good understanding of computer systems, mobile devices, and other tech products

Able to diagnose and resolve basic technical issues

Job RequirementsGraduate with an Associate's Degree in IT, Computer Science or relevant field- or working towards a degree or certification or an equivalent combination of skills and experience3-5 years' experience with technical assistance and computer systemsAAAP/EEO Statement

Americare is proud to be an equal opportunity employer. Americare does not discriminate in employment opportunities, decisions or practices on the basis of race, color, religion, sex, genetics, national origin, age, mental or physical handicap or disability, citizenship or any other characteristic protected by law (may also be called "protected class"). In order to provide equal employment and advancement opportunities to all individuals, employment decisions at Americare will be based upon merit, qualifications and abilities. Americare will also make reasonable accommodations for qualified individuals with known disabilities, unless doing so would result in an undue hardship to Americare. This policy governs all aspects of employment, including hiring, job assignment, training, promotion, compensation, discipline, termination, and access to benefits and training.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Americare Senior Living is an EOE-(Equal Opportunity Employer) and drug-free workplace.