IT Help Desk Manager

Job Responsibilities

Join Our Team as an IT Help Desk Manager!

Are you an experienced IT professional with a passion for managing technical support operations and ensuring user satisfaction? Do you thrive in a dynamic environment where you can make a significant impact on IT performance? If so, we have an exciting opportunity for you!

About the Role: As the IT Help Desk Manager, you will oversee the IT Help Desk system, ensuring efficient and effective resolution of technical issues and requests.

While this position does not have supervisory responsibilities, you will manage technical support operations, monitor and maintain IT systems, provide user training, and stay current with technological trends to enhance help desk services. Your role is crucial in ensuring optimal IT performance, and user satisfaction.

Key Responsibilities:

• Help Desk Management: Manage and maintain the IT help desk system to ensure efficient and effective resolution of technical issues and requests.

• Technical Support: Provide technical support and troubleshooting assistance for hardware, software, and network issues.

• System Monitoring: Monitor and maintain IT systems, including servers, networks, and applications, to ensure optimal performance and minimal downtime.

• User Training: Provide training and support to users on IT systems and software applications.

• Additional Duties: Perform other duties as assigned to support the IT functions of the agency.

Minimum and Additional Requirements

A high school diploma and experience in office automation systems, data communications system design, installation, operation, repair, or processing of information in a data processing environment or related systems. A degree in a related field may be substituted for the required experience on a year-for-year basis.

Additional Comments

The Commission for the Blind offers great health and retirement benefits with the state, including up to 30 days of earned leave per year, 13 paid holidays, and a flexible work schedule for some positions. Employees at our Columbia Campus also enjoy using the fitness center, Bowling Alley, and Gymnasium. Professional growth opportunities include tuition assistance offered to eligible employees pursuing a degree or obtaining a specialized certification.

If you are planning to relocate to South Carolina, ask about our relocation expense reimbursement.

Eligible new hires from out-of-state may receive up to $5,000 in reimbursements for certain expenses, pursuant to Section 8-11-135 of the South Carolina Code of Laws.

Are you new to South Carolina State Government? If so, you may be eligible for up to a $5,000 sign-on bonus.

You must be hired for a Vocational Rehabilitation Counselor position and complete the 12-month probation to become eligible. Please contact us for more information.

Are you ready to make a positive impact on your community? Apply today!

The South Carolina Commission for the Blind provides affirmative action and equal opportunity in employment for all qualified persons regardless of race, color, veteran status, genetic information, sex-including the basis of pregnancy, childbirth, or related medical conditions, national origin, age, religion, disability or any other protected category.