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IT Help Desk

Expired Job

Illinois Tool Works Lake Bluff , IL 60044

Posted 4 months ago

Job Description:

Buehler, a division of Illinois Tool Works, is a leading manufacturer of scientific equipment and supplies for use in material analysis. Over the past 75 years, Buehler has established sales, manufacturing and laboratory services located throughout North

America, Europe and Asia. Comprised of world-class products and brands, such as Wilson Hardness, Buehler continues a long history of providing market-leading technology to support our customers in their sample preparation and material analysis applications.

Celebrating its 100-year anniversary in 2012, ITW is a global diversified industrial manufacturer of value-added consumables and specialty equipment with related service businesses. The Company focuses on profitable growth with strong returns across worldwide

platforms and businesses. The businesses serve local customers and markets around the globe, with a significant presence in developed as well as emerging markets.

This key position is focused on contributing to Buehler Global growth in market share through the development of existing and emerging markets toward maximizing sales and profitability. The position must effectively utilize The ITW Toolbox of core business

philosophies to lead business growth initiatives as a champion for strategic Market Development, Market Segmentation, Product Positioning, and value-based Sales Strategies. To exercise a functioning knowledge of market analysis, customer-driven product development,

innovation, and promotional programs toward supporting the medium to long-range growth plans of Buehler.

Responsibilities

  • Provide helpdesk support and resolve problems to end user satisfaction

  • Monitor and respond quickly and effectively to requests received through the IT helpdesk system

  • Administer and maintain end user accounts, permissions, and access rights

  • Manage and maintain backup solution and assist with file recovery

  • Maintain Wi-Fi, video and audio capabilities in all conference rooms

  • Modify configurations, utilities, software default settings, etc. for end user hardware

  • Perform root cause analysis and make recommendations for corrections and improvements

  • Create and maintain work instructions and internal procedures

  • Assist with on\off boarding responsibilities

  • Source, configure, test and install end user related software, hardware and peripheral equipment

  • Maintain current inventory of all hardware, software and software licenses

  • Report network issues to IT Manager or LAN administrator for escalation

  • Perform timely workstation hardware and software upgrades as required

  • Manage and maintain the phone system

  • Additional tasks as assignment

Job Requirement:

  • High school diploma or equivalent

  • Two years relevant technical experience preferred

  • Strong verbal and written communication skills required

  • Demonstrates strong analytical and critical decision-making skills

  • Technical writing skills and experience documenting procedures in a clear and concise manner

  • May occasionally lift and carry boxes of supplies and/or equipment weighing up to 35 pounds

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IT Help Desk

Expired Job

Illinois Tool Works