IT Help Desk Associate

Arena Pharmaceuticals San Diego , CA 92140

Posted 8 months ago

The opportunity Help Desk Associate

This is an exciting time to join Arena Pharmaceuticals, a clinical stage biotechnology pharmaceutical company with a robust portfolio of assets across multiple therapeutic areas.

We are seeking a Help Desk Associate who will report to the Director of IT and will provide both hardware and software support to all Arena employees, both in-house and remote.

What you'll dive into:

  • Respond to requests for technical assistance in person, via phone, or electronically

  • Install software and update hardware

  • Diagnose and resolve technical hardware and software issues

  • Research questions using available information resources

  • Advise users on appropriate actions

  • Follow standard helpdesk procedures

  • Log all helpdesk interactions

  • Administer helpdesk software

  • Re-direct problems to the appropriate resource as needed

What we expect

  • 4+ years of help desk experience

  • Bachelor's degree preferred but not required

  • Proficiency in Windows

  • Experience with network troubleshooting, PC imaging, installing software, and setting up/configuring mobile devices

  • Excellent customer service and interpersonal skills

  • Experience with cloud-based systems & vendor management is a plus

  • Ability to work outside normal business hours if required to include evenings and weekends

  • Ability to lift up to 50lbs

What you'll get

  • To be a part a growing company and fantastic team passionate about developing novel drug therapies to improve people's lives

  • Opportunities to learn and contribute creative solutions

  • Comprehensive health insurance ($0 premium on select medical plans)

  • Matching 401k retirement plan

  • Paid time off and holidays

  • Company celebrations

Arena celebrates and supports our differences and is proud to be an Equal Employment Opportunity and Affirmative Action Workplace. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Arena is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance due to a disability, you may contact us at jobs@arenapharm.com.


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IT Help Desk Associate

Arena Pharmaceuticals