IT Generalist

Job Description Job Description Main purpose: · manage and resolve daily IT helpdesk support requests from Rosco global offices · onsite and remote hardware support · onsite and remote end user IT support · network administration as needed Job Summary: The focus of this role will be split between managing the global IT support ticket queue and providing general IT support for our North American offices.

Duties will include: · troubleshooting and resolving, or escalating, IT support requests that are submitted by Rosco employees from any of our global offices · taking responsibility for, proactively planning for, and managing Rosco’s IT hardware inventory · maintaining and following device policy for distribution of cell phones, laptops, and other peripherals · managing technical support for onboarding new employees, including setting up and distributing new laptops, equipment, and training employees on Rosco IT infrastructure and policy · supporting VPN/remote access · supporting onsite infrastructure: printers, Wi-Fi, network administration · working closely with the rest of the IT Team to maintain an overall stable and efficient IT infrastructure to support the business Education and Experience: · 1 – 3 years’ experience in general IT Support · Working knowledge of Windows and Mac operating systems · Expertise with Microsoft products, including Teams, OneDrive, Word, Excel, Outlook · Working knowledge of on-prem Active Directory, Azure Active Directory, and MS365 ecosystem · General hardware and software troubleshooting skills · Working knowledge of remote networking, RDP, VPN Competencies and Behaviors: Cultural fit with Rosco’s core values Excellent written and verbal communication skills Inquisitive, proactive, organized, detail-oriented Comfortable contacting and working with coworkers remotely Strong listening skills Ability to ask clarifying questions to diagnose and solve problems Ability to interact with both technical and non-technical team members Ability to multi-task and prioritize tasks appropriately Availability and willingness to occasionally work outside typical 9-5 business hours if needed Company Description "Rosco leads with innovative solutions allowing creative people to achieve their vision while creating a compelling culture and sustainable growth" Founded in 1910, Rosco is the premier expendables, equipment, and product manufacturer for theatre, film, television and architectural environments. Rosco's products have won numerous awards including five Academy Awards, 3 Emmy Awards and dozens of industry commendations for excellence. For more information about Rosco visit www.rosco.com Company Description "Rosco leads with innovative solutions allowing creative people to achieve their vision while creating a compelling culture and sustainable growth"

Founded in 1910, Rosco is the premier expendables, equipment, and product manufacturer for theatre, film, television and architectural

environments. Rosco's products have won numerous awards including five Academy Awards, 3 Emmy Awards and dozens of

industry commendations for excellence. For more information about Rosco visit www.rosco.com