University Of Utah Medical Group Salt Lake City , UT 84101
As a patient-focused organization, University of Utah Health exists to enhance the health and well-being of people through patient care, research and education. Success in this mission requires a culture of collaboration, excellence, leadership, and respect. University of Utah Health seeks staff that are committed to the values of compassion, collaboration, innovation, responsibility, diversity, integrity, quality and trust that are integral to our mission. EO/AA
This position is responsible for performing semi-skilled maintenance and computer hardware installation work that may include routine and pre-scripted computer application installation, computer hardware setup and dis-assembly, assisting Computer Desktop technicians in the performance of their duties as needed.
This position has no responsibility for providing patient care.
Prepares IT hardware needed for daily installs and projects.
Delivers and picks up IT Hardware to assigned locations, hospital, and remote clinics.
Installs memory, hard drives, dual video cards, and other devices on computers and laptops.
Processes trouble tickets including contacting users and technicians for further details.
Assists in institutional upgrades and sweeps, as needed, following ITS established procedures for installation and machine configuration.
Assists in installing, repairing or replacing an assortment of different IT equipment ranging from printers to desktop computers.
May be assigned to work with Computer Desktop technicians on specific assignments.
Checks system logs for errors.
Starts jobs and monitors logs to ensure the successful completion of jobs.
Adds, moves and deletes devices in CMDB.
Answers main phone line and routes calls as needed.
Monitors, adds, changes, deletes devices and/or services in monitoring systems.
Knowledge / Skills / Abilities
Proficiency in the various desktop operating system environments and basic desktop application suites, including word-processing, spreadsheet, and email.
Ability to effectively communicate with employees at all organizational levels.
Demonstrated human relations and communications skills, and ability to work in a team environment.
A strong commitment to excellence in service
Ability to follow specific directions.
Ability to work both individually and in a team environment.
Demonstrated potential ability to perform the essential functions as outlined above.
IT help desk experience.
Knowledge and experience in Health Care.
Currently enrolled as an active student with the University of Utah.
Currently enrolled in an applicable program.
Working Conditions and Physical Demands
Employee must be able to meet the following requirements with or without an accommodation.
Physical RequirementsCarrying, Climbing, Color Determination, Crawling, Far Vision, Lifting, Listening, Manual Dexterity, Near Vision, Non Indicated, Pulling and/or Pushing, Reaching, Sitting, Speaking, Standing, Stooping and Crouching, Tasting or Smelling, Walking