IT Field Support Technician

What perks can you expect?

• A full suite of benefits, including flexible time off and a 401k contribution matching plan

• Work in a dynamic, culturally diverse team from around the globe

• Work experience in an iconic, unforgettable, and inspiring location

• Discounts at our hotels, restaurants, attractions and retail.

• The chance to work in an inclusive culture and make life-long friends

• Access to subsidized mental health and wellness resources

• Opportunities for career growth or future work at other Pursuit locations

What will you do in this job?

• Assist with level-2 technical support of all computing, peripheral, network, and system issues via ticketing system. Assist staff with technical support of desktop computers, applications, and related technology.

• Support includes specification, installation, and testing of computer systems and peripherals within established standards and guidelines.

• Activities require interaction with application software and operating systems to diagnose and resolve unique, non-recurring problems.

• Work is performed with little supervision and requires initiative and judgement.

• Assists staff with the installation, configuration, and ongoing usability of desktop computers, peripheral equipment and software within established standards and guidelines.

• Works with vendor support contacts to resolve technical problems with desktop computing equipment and software.

• Works closely with Service Desk and has accountability to Tier 2-3 staff to determine direction and resolve problems received from clients.

• Ensure desktop computers interconnect seamlessly with diverse systems including associated validation systems, file servers, email servers, computer conferencing systems, application servers, and administrative systems.

• Trains and orients staff on use of hardware and software

• Assist in core infrastructure installation such as pulling cables, terminating network and phone connections, installing racks, racking servers and switches.

• Maintain information security by supporting tools on servers to monitor security events and manage desktop.

• Assists in documenting and maintaining the IT inventory at each property.

• Collaborate with off-site shared services team.

• Participate in a 24/7 On-Call rotation schedule.

What skills and experience do you need for this job?

• A degree in Information Technology or related field, or equivalent experience is required.

• 1-2 years' experience installing and supporting desktop computers and peripherals (MS Windows and MAC preferred)

• A solid foundation in operating systems, hardware components, system integrations and troubleshooting techniques is essential.

• A robust knowledge of networking fundamentals is helpful, including understanding protocols, diagnosing network issues, and managing network devices.

• Experience working in a hospitality related environment with technologies including Point-of-Sale systems, receipt printers, scanners, etc. is preferred.

• Experience working with Microsoft Office 365 and Teams platform.

• Ability to author non-trivial documents with both text and graphical elements and using these documents to keep diverse types of operational teams and staff informed.

• Self-starter and thought leader for the infrastructure department and is expected to bring ideas to the table for consideration.

• Professional, and able to communicate complex concepts patiently and effectively to audiences with varying skill levels, in person, on the phone, and via email.

• Strong commitment to building positive working relationships.

• Willingness to work with a geographically dispersed team in a seasonal environment.

• Ability to organize and prioritize multiple tasks in a fast-paced environment.

• Sense of urgency to complete job duties accurately and in a timely manner.

• Solid written and verbal communication skills.

• Hospitality and service-focused mindset including the need to work successfully with both internal and external partners.

• Keen sense of prioritization and focus to complete tasks.

• Frequent driving between collection sites is required

• Must be able to lift and move up to 50 lbs. with help.

• A valid driver's license and passport is required.

• Up to 15% travel is possible for this role.

#LI-WF1

What will your work environment be like?

Pursuit is a hospitality and attractions company that connects guests and staff to iconic places through unforgettable and inspiring experiences and strives to become the world's leading provider of experiential adventure travel. Pursuit generates revenue and shareholder value as one of two business units operated by Viad, an S&P SmallCap 600 international experiential services company, traded on the New York Stock Exchange under the symbol VVI.

We deliver rich travel experiences to the global market in iconic destinations through its unique hotels and lodges, recreational attractions, ground transportation services, retail, food and beverage, sightseeing, tours and travel products. Today, the company enjoys strong perennial demand with operations in or adjacent to Banff, Jasper and Waterton Lakes National Parks in Canada, and Glacier and Denali National Parks in the United States in addition to FlyOver Canada in Vancouver, B.C., FlyOver Iceland in Reykjavik. In addition, new attractions coming soon include two FlyOver theater attractions in Las Vegas and Toronto, and a premier oceanfront geothermal lagoon experience near Reykjavik, Iceland - Sky Lagoon. The company is executing an aggressive growth strategy, expanding into multiple geographies and iconic locations that enjoy perennial visitor demand.

We are strengthening and improving our culture, our attractions and our operations to deliver these unforgettable guest and staff experiences. We will work hard to refine and execute our strategic plan for the expansion of the business, accelerate profitable revenue growth through strategic capital deployment, drive strong organic growth of our existing businesses, and acquire unique and complementary businesses. We will work tirelessly to build a strong entrepreneurial, fun and rewarding culture for our team members.

Closing

Pursuit is an Equal Opportunity Employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics. Pursuit places a high value on diverse backgrounds and experiences, recognizing that they serve as catalysts for creativity and innovation. We encourage individuals who are eligible to work in the USA to apply and join our inclusive team! We are working to eliminate barriers for applicants and team members from equity-deserving groups. If you can't apply online or need accommodation during the application or hiring process, please contact our Talent & Acquisition Team at ta@pursuitcollection.com. We thank all candidates for their interest; however, please note that only applicants selected for further consideration will be contacted.