IT Field Specialist

Overview

As an IT Field Specialist at Flatiron, you will be responsible for providing second level IT support for users at various offices and remote jobsites.

What you will be doing

• Installs, diagnoses, repairs, maintains, troubleshoots, and upgrades all PC hardware/software and related equipment, with some installation and occasional troubleshooting of various networked components such as routers, firewalls, switches, servers, access control systems, wireless access points, UPS's, printers, multifunctional devices, and phone systems.

• Interfaces with regional IT management on IT projects, remote jobsite spin-ups, teardowns, and all outstanding issues.

• Respond to Flatiron's ITSM based tickets, performing on-site analysis, diagnosis, and resolution of complex desktop problems for end-users, and recommend and implement corrective solutions.

• Installs, configures, tests, maintains, and troubleshoots user workstations, mobile devices (phones, tablets, etc.) and related hardware or software to deliver required desktop service levels.

• Collaborates with system engineers to ensure efficient operations of the company's desktop computing environment.

• Maintains inventory of technology equipment.

• Coordinates and liaises with LEC's, ISP's, and cabling contractors.

• Assists with the development of technical and procedural documentation as needed.

• Acts as business liaison to communicate business needs to IT management.

• Maintains knowledge of Company's values and strategic plan

• Supports published corporate policies.

• Performs additional assignments per management's direction.

What we are looking for

• Bachelor's Degree in Computer Science or a related field preferred.

• Related experience preferred.

• Microsoft Certified Systems Engineer (MCSE), A+ Certification, Network+ Certification preferred.

• Knowledge of Windows Operating Systems, Active Directory, current technology protocols and procedures, and networking concepts/principles.

• Problem solving and critical thinking skills

Why work for us

Some of the benefits you may be eligible for as an employee are:

• Comprehensive compensation package and paid time off program

• Industry leading 401(k)/RRSP

• Medical/Extended Health Care, Dental, Vison and/or Provincial Medical

• Wellness benefits & Employee Assistance Program

• Tuition Reimbursement Program

We are an EEO/AA/ADA/Veterans employer.

Salary Min

USD $62,000.00/Yr.

Salary Max

USD $68,000.00/Yr.