IT Field Services Technician

Overview

At MB2 Dental, we value providing superior customer service and are committed to the successful operation of our information technology systems. We are seeking a qualified IT Field Services Technician to provide installation and maintenance for equipment in the field. Their duties include installation, troubleshooting, and repairs. A successful Field Service Technician candidate can adapt to a variety of work environments and quickly solve problems. Their main responsibility is to provide excellent customer service while maintaining equipment, with specific Field Service Technician job duties:

Objectives of This Role:

• Rapid response readiness to assist with information technology systems issues at MB2 Dental partner offices

• Work with vendors and in person through systems configuration, troubleshooting, and systems maintenance

• Listen attentively to end-user questions and concerns and offer optimal solutions

• Prioritize end users' satisfaction in all communications, directing unresolved issues to next-level personnel

• Work with Systems Administrations and Networking Engineering staff teams to provide partnered offices with superior onsite service

• Represent MB2 Dental with professionalism and integrity while helping end users and partner offices

Responsibilities:

• Preparing statements of work for planned field deployments

• Installing or upgrading equipment maintained by MB2 Dental in various field locations

• Configuring hardware and software components after installation

• Performing routine maintenance on technology equipment

• Testing equipment to troubleshoot the issues

• Documenting installation and repairs in ITSM ticketing systems

• Maintaining all tools and equipment used during service calls

• Teaching customers how to use the equipment properly as needed

• Ability to lift 75lbs. servers and computers, etc

• Provide Tier 2 support to the MB2 Dental Service Desk

Skills and Qualifications:

• Experience with virtual machines in a VM-Ware and Hyper-V environment

• Excellent problem-solving and analytical skills

• The ability to break down technological processes and deliver clear, step-by-step instructions

• Strong verbal and written communication skills

• Commitment to providing exceptional customer service

• Exceptional time management capabilities

• Capable of traveling from one place to another for work purposes and can deal with changing schedules

Preferred Qualifications

• An associate or bachelor's degree in IT computer science or a related certification is preferred

• 2+ years of technical experience in the industry

• Proficiency with the installation and repair of servers and standard office equipment

INDHRM200

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