IT Field Services Technician

Bay State Computers Plano , TX 75023

Posted 2 months ago

Bay State Computers, Inc. is a professional services firm and a leading provider of Information Technology (IT) services and products to the U.S. Federal Government and Industry. Bay State brings together experienced IT professionals and the latest state-of-the-art technology tools, practices, and products to support projects and task order requirements for our customers. For more information about Bay State visit our website, connect with us on LinkedIn, or follow us on Twitter.

We have an exciting opportunity for an IT Field Services Technician to join our team. As a trusted Field Services Technician, you will provide hardware and software technical support to a variety of end users on the client site who may be spread across multiple buildings. Typically, work hours are from 7:30 AM to 4:00 PM but can vary from site to site. Please note that this assignment is anticipated to last through 12/27/2020.

Key Responsibilities:

  • Provide hardware support to computers, printers, and other peripherals

  • Provide software support, including installations, patching, upgrades, etc.

  • Performs system imaging as needed

  • Applies specialized knowledge in a single discipline such as assembly/integration, cross-discipline functions, data engineering, industry expertise, knowledge engineering or legacy evolution.

  • Applies specialization to conceptualize, design, construct, test and implement portions of business and technical information technology solutions through application of appropriate software development life cycle methodology.

  • Interacts with the customer to gain an understanding of the business environment, technical context and organizational strategic direction. Defines scope, plans and deliverables for assigned projects.

  • Collects, identifies, defines and organizes detailed user and information technology requirements.

  • Coordinates and collaborates with others in analyzing collected requirements to ensure plans and identified solutions meet customer needs and expectations.

  • Confirms and prioritizes project plans and deliverables with the customer.

  • Participates in business and technical information technology solution implementations, upgrades, enhancement and conversions.

  • Understands and uses appropriate tools to analyze, identify and resolve business and or technical problems.

  • Applies metrics to monitor performance and measure key project criteria.

  • Prepares system documentation.

  • Establishes and maintains security, integrity and business continuity controls and documents. Participates in special studies.

  • Stays current on emerging tools, techniques and technologies.

  • Assists information engineers on application of specialized knowledge to coding, testing, implementation and documentation projects.

Required Experience/Skills:

  • Two to four (2-4) years of related experience in information systems.

  • Excellent customer service/customer interaction skills

  • Exceptional communication and documentation skills for trouble-shooting and trouble ticket handling

  • Valid DoD 8570: A+ Certification (could accept Network +, Security +, or CISSP). If expiration date of Certification is less than 60 days from hire date, must provide a CompTIA report showing candidate has at least 75% of required CE Units needed to renew cert on file with CompTIA. Please attach your 8570 certification and CompTIA CE report showing CE Units if cert is expiring within 60 days when applying. When applying, please upload a copy of your certification(s).

  • Candidate must be a US Citizen with clearance eligibility

Desired Experience/Skills:

  • NMCI experience or knowledge

  • Recent DOD experience

Education: High school Diploma or General Equivalency Diploma (GED)

Location: Plano, TX

Bay State Computers, Inc. is an Equal Opportunity/Affirmative Action Employer. All qualified candidates will receive consideration for this position regardless of race, color, creed, religion, national origin, age, sex, citizenship, ethnicity, veteran status, marital status, disability, or any other characteristic protected by applicable law.

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Field Tech Lead/Operations Manager

Samsung Electronics America Inc

Posted 2 weeks ago

VIEW JOBS 9/10/2020 12:00:00 AM 2020-12-09T00:00 Position Summary For decades, Samsung has been leading the charge on innovation. We see beauty in achieving excellence and our passion for change fuels our discoveries, inventions, and breakthrough technology. We believe that technology can, and should, make the world a better place, so we create new possibilities for people everywhere, push the limits of what's possible, and constantly innovate. At Samsung Electronics America, we take pride in the creativity and diversity of our talented people - they are at the forefront of everything we do. Their skillset and mindset drive our continued success. Only the resilient and resourceful thrive in the daily dose of unexpected at Samsung. We unapologetically push to achieve unforeseen potential in everything we do, both within the workplace and at home. We fearlessly face challenges head-on, conquer the unconquerable, and are comfortable living in the uncomfortable zone. Together we make the impossible possible. Because at Samsung, we Own the Unknown. Are you ready to #OwnTheUnknown? Join us. If you have ambitions to be a part of a Best in Class organization, Samsung's Wireless Networks team is the place to be! The role of the Wireless Networks Team is to support our carrier customers with innovative technology and market-leading products and solutions in areas like 5G. Networks Division: If you have ambitions to be a part of a Best in Class organization, Samsung's Wireless Networks team is the place to be! The role of the Wireless Networks Team is to support our carrier customers with innovative technology and market-leading products and solutions in areas like 5G. The dynamic culture at Samsung offers both great challenge and great reward. If you want to work among the very best talent in the industry, working on the most innovative products in the world, Samsung is the place to be. #LI-AJ1 Role and Responsibilities Physical/Mental Demands: Work is generally performed in an office environment. Operate a computer keyboard and view a video display terminal between more than 50% of work time, including prolonged periods of time. Requires considerable work utilizing high visual acuity / detail, numeric / character distinction and moderate hand / finger dexterity. The movement and transportation of equipment, most of the time is under 25 pounds. Performs work under time schedules and stress which are normally periodic or cyclical, including time sensitive deadlines, intellectual challenges and project management deadlines. Machines, tools, equipment, and work aids include PC's, printers, copiers, faxes and other equipment commonly associated with an office work area. May require working additional hours beyond normal schedule. Travel varies depending on position. Consistently demonstrates a commitment to policies and procedures, including but not limited to, attendance, confidentiality, conflict of interest and ethical responsibilities. #LI-AY1 Skills and Qualifications Essential Skills, Duties and Responsibilities: * Oversee and manage the field operations of an entire program/region * Plan, direct, coordinate, or budget, activities concerned with the installation and configuration of network system hardware * Participate in the conceptual development of a deployment project, working with subordinate teams in the field on correct scheduling, and implementation. * Plan, direct, coordinate, or budget, usually through subordinate and supervisory personnel, activities concerned with the installation, configuration, and maintenance of network system hardware * Provide high-level support to multi-functional team of R&D, Program Management, Core Networking, RF Engineering, Transport and Technical/Training Support to fulfill multi-technology wireless network deployment across customer markets * Work closely with upper management to ensure the scope of each project is on schedule * Monitor project progress, identify issues in advance, and initiate appropriate escalations * Lead team of technicians for, and when required perform, On-Site Field Support, technical work, installations, testing, and troubleshooting * Lead team of technicians for, and when required perform, the installation, commissioning and integration of Samsung equipment to Samsung standards * Lead team of technicians for, and when required perform, the installation, commissioning and integration of 3rd party routers to manufacturer's and Samsung specifications * Support troubleshooting of all T-1, ATM backbone, and microwave backhaul transmission methodology * Support RMA process tracking and documentation for MMBS equipment * Technical training and direction Background / Experience Desired: * Bachelor's Degree; 6+ years' work experience in the wireless industry * Knowledge of CDMA/EVDO and LTE/Volte technologies a plus * Must have a strong work ethic, integrity and work extremely well in a team environment * Aptitude for creativity and innovation * Working knowledge of Base Station Vendor equipment (Samsung, Alcatel Lucent, Ericsson) * Proficient in MS Office package * Flexible during times of change * Strong trouble-shooting skills and problem resolution skills * Strong written communications skills * Strong interpersonal communication skills * Proven ability prioritize tasks in a fast paced environment Necessary Skills and attributes: The ability to plan, organize and lead multiple projects, sales and simultaneous performance objectives. Work independently in determining team objectives and one personal work schedule to be productive. Work in a team environment, in order to achieve personal and team project milestones and to complete assignments within established time frames. Accept tasks and problems/situations that differ, requiring creativity to search for optimal solutions, when only broad and general guidelines exist for solving problems. The ability to utilize implied knowledge of task alternatives and to make spontaneous decisions using past experience and the guidance and/or successful experiences of others. Demonstrated ability to interact at multiple levels within customers' organizations. Negotiate with and convince others, in a potentially adversarial environment, including customer directors, managers and staff with opposing views to accept/approve plans, technical and project recommendations. Make professional technical sales presentations in writing, through email, reports, or orally, to an audience of high technical skills, management and operational experience. Ability to achieve results within established time frames and requirements. Develop accurate proposals and designs to meet customer needs. * Please visit Samsung membership to see Privacy Policy, which defaults according to your location. You can change Country/Language at the bottom of the page. If you are European Economic Resident, please click here. * Samsung Electronics America, Inc. and its subsidiaries are committed to employing a diverse workforce, and provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, gender identity, status as a protected veteran, genetic information, status as a qualified individual with a disability, or any other characteristic protected by law. Samsung Electronics America Inc Plano TX

IT Field Services Technician

Bay State Computers