IT Field Services Engineer

Goodwill Seattle Seattle , WA 98144

Posted 5 days ago

Working for Seattle Goodwill is more than just working for a non-profit. Beyond being part of an organization that offers free job training and education to the community, you'll find working for us has its benefits for you too! We offer a comprehensive health plan (medical, dental and prescriptions), dental and life insurance, available supplemental life, accident, illness and disability coverage, flexible spending program, 403(b) Retirement Savings program, paid vacation and sick time, tuition reimbursement, employee discounts, and an Employee Assistance Program for you and everyone in your household!

Job Summary

Responsible for tech support of PC based Point-of-Sale cash register systems and desktop computers for multiple sites, including several Job Training Centers and classrooms. Performs special IT related projects as assigned and may act as team lead. Is responsible for the care and maintenance of all IT related equipment and functions in assigned region or as directed.

Essential Functions:

Responsible for organization wide customer support of Point-of-Sale (POS) hardware and software, PC hardware, general office productivity software, educational software, troubleshooting POS and inventory scanning hardware, printers, network, and wireless network issues.

Assists with basic diagnosis and troubleshooting of network connectivity issues.

Assist in planning of Seattle Goodwill's IT growth and expansion.

Provide internal and external customer service.

Attendance and participation in IT department meetings.

Demonstrate safe work practices through awareness and observation in support of a safety culture; reports any potential hazards or accidents.

Perform any other duties as assigned.


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The essential functions listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Minimum Job Requirements:

Education: Associates Degree or technical Classes with a major in Information Technology, however relevant industry experience may be substituted.

Minimum Experience: 2+ years of helpdesk support experience, preferably in a midsize to large environment.
2+ years' experience and expert knowledge of current Microsoft Operating Systems and Server systems.
2 + years' experience with POS systems and principles.

Broad experience building, deploying and maintaining workstations on the Microsoft Windows platform.

Expert in desktop and laptop hardware including building, upgrading, diagnosing, and troubleshooting in a corporate environment.

Specific Skills/Knowledge/Licenses: Experience with Point of Sale systems, Remote access software, VPN, Scripting, etc.. MCP, MCSA, or MCSE preferred.

Required: Reliable personal vehicle with proof of insurance and a valid WA State driver's license.

Essential Physical Abilities:

Lifting and carrying 30-50 pounds; to reach above head level, developed fine motor control (grasp, handle, manipulate objects with fingers; standing for long periods of time; frequent bending, kneeling, reaching, stooping, squatting, pushing; climbing ladders; able to travel across a variety of surfaces (stairs, ramps, uneven terrain).

Essential Mental/Sensory Abilities:

Interpreting data

Problem Solving

Creating written communication

Completing written orders


Working Conditions:

Retail store environment, office environment, dust, temperature varies. Must be able to work a flexible schedule.

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IT Field Services Engineer

Goodwill Seattle