The IT Field Services Administrator is involved with supporting technology equipment which is connected to the company's network primarily workstations (laptops and desktops), work station peripherals, point-of-sale (POS) terminals and peripherals, handhelds, network printers, video and photo technology. Customer service centric (a deep commitment to end-user satisfaction) and carrying out the department's defined services is a critical aspect of this position. The IT Field Services Administrator also plays an important role in assisting with delivering and supporting the technology requests from the business and in driving process improvement in service delivery.
Advance troubleshooting and problem solving of workstation hardware and peripherals.
Advance troubleshooting and problem solving of standard workstation software (locally installed) such as operating systems, device drivers, utilities, and applications.
Installation and troubleshooting of base software image and standard workstation applications.
Provide "out of warranty" hardware repair and upgrade services to workstations.
Network printer and multi-function device support including basic troubleshooting, set-up and configuration services.
Support Point-of-sale (POS) systems including terminals, peripherals, application, and coordination of hardware repair with vendor.
Support handheld devices including hardware, build/configuration, and software system patching, updates, and deployment of software packages.
Assist in the replacement of switch and other network equipment and with data/voice cross connect changes (demark extensions, switch port to patch panel connection) including phone moves.
Provide troubleshooting and support for technology devices including but not limited to IP based cameras, card readers, iPads, and time clocks.
Participate in assigned projects and assist the Project Manager in delivering a high level of project quality.
Provide on-call or after hours support to assist employees with emergency problems.
Associates degree in Computer Science or equivalent combination of training and experience.
A+ Certification preferred.
3-5 years of demonstrated helpdesk, desktop-peripheral support, and field service technician experience.
Experience with point of sale systems and handheld devices preferred.
Highly developed verbal and written communication skills. Demonstrated customer service skills.
Ability to multi-task a wide variety of support issues; prioritize problems; and work in a face-paced environment.
Contribute individually with minimal supervision. High degree of accountability.
Strong organizational skills, attention to detail, and ability to meet deadlines.
Ability to acquire new IT skills.
Valid Driver's License and licensed vehicle for support visits to area stores.
Physical Activities Required to Perform Essential Functions
Be able to lift up to 50 lbs. frequently during the day, bend at waist, twist upper body, stand, walk, and negotiate uneven surfaces.
Able to sit for up to 8 hours/day; type or keyboard for several hours per day; be mobile within a confined, crowded area; communicate by speech and hearing in person and by phone in a professional manner.
Visual acuity to perform close detail work with a computer and with troubleshooting and repair of computers and other peripheral equipment.
PLEASE NOTE: The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required.
All U.S. applicants must be 18 years of age or older and all Canada applicants must be 16 years of age or older.
Schnitzer Steel Industries, Inc. participates in e-verify for all U.S. new hires.
Schnitzer Steel Industries, Inc. administers a pre-employment drug screen and background check for U.S. new hires.
All new hires must review and sign an Arbitration Agreement. This applies to all U.S. non-union employees.
As an Equal Opportunity Employer, Schnitzer Steel Industries, Inc. does not discriminate on the basis of race, religion, color, sex, marital status, disability status, national origin or ancestry, veteran status, age, prior industrial injury, sexual orientation, genetic information, or any other protected status under local, state or federal law.
Schnitzer Steel Industries, Inc.