IT Field Engineer

Trilogy Health Services East Lansing , MI 48825

Posted 2 weeks ago

WHAT YOU CAN EXPECT

Do you have a keen eye for detail and problem solving, and want to provide technical support to one of the Best Healthcare Companies in the MidWest? Join our team and be a part of taking Trilogy Health Services to the next level!

The IT Field Engineer provides senior-level technical support for all components of computers serving both field/remote and home office employees at all locations. Assists with troubleshooting of networking and telecommunications equipment at campuses. Responsible for primary IT support including assessing trouble tickets assigned, performing advanced troubleshooting processes. Represents IT management in the field and provides leadership to other IT team members.

Duties and Responsibilities

  • Provides advanced application support, training and problem resolution for all corporate software applications including MatrixCare, CareTracker, Casamba, and Miradore.

  • Provides support for clinical equipment in the field including Welch Allyn vital sign machines and iStat devices including configuration, troubleshooting, and maintenance.

  • Provides support for networking and telecommunications equipment.

  • Facilitates the maintenance and updates to corporate operating systems, kiosks and other computer devices as necessary company-wide.

  • Provides Tier 1 and 2 end-user consulting, trouble-shooting and problem-solving support for all computer hardware/software supported products as well as network-related technologies.

WHAT WE'RE LOOKING FOR

You would be a great fit for our team if you have the following:

  • Bachelor's degree in Information Technology or related field from a four-year college or university, or the equivalent combination of education and experience.

  • A+ certification required.

  • Certifications such as Microsoft MCTS and MCITP preferred.

  • Valid drivers' license required.

  • Three (3) to five (5) years' experience in a technical support role, vocational training and/or related IT work experience.

  • Proficiency in Microsoft Office software suite required.

  • Advanced hardware and software support techniques with a thorough understanding of desktop and laptop configurations.

LOCATION

East Lansing Area East Lansing Michigan

TEXT ONE OF OUR RECRUITERS

Meredith (419) 951-0423

LIFE AT TRILOGY

Headquartered in Louisville, KY, Trilogy Health Services was founded in December 1997 and is dedicated to being the Best Healthcare Company in the Midwest by providing exceptional, comprehensive care to seniors in our living communities. Trilogy has over 100 locations and continues to grow across IN, OH, MI and KY. Join our growing company and experience the Trilogy Difference. We care for you while you care for others. #C4U

The Trilogy Advantage

  • Competitive Salaries & Weekly Pay

  • Earn a degree for FREE with our Purdue Global partnership

  • FREE Health Insurance Option

  • up to $1,500 in company contributions
  • Tuition Reimbursement, Scholarships and Student Loan Repayment

  • Employee Celebrations

  • And much more!

Equal Opportunity Employer

Trilogy Hires Heroes Just Like YOU!

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IT Field Engineer

Trilogy Health Services