Delta Air Lines, Inc. Salt Lake City , UT 84101
Posted 2 weeks ago
How you'll help us Keep Climbing (overview & key responsibilities)
Delta IT is on a journey of transformation. We are changing the way we do business from top to bottom. As thought leaders within Delta, we strive to create meaningful and innovative solutions and are looking for team members to help us realize our vision.
Delta employees are thinkers, doers, innovators.
We are proactive.
We are collaborative.
We deliver impact to our customers.
Join us on our transformation journey in becoming a world-class IT organization at the world's best airline!
The Field Engineer responsible for a broad scope of operational support and install, move, add, and change (IMAC) requests supporting the IT infrastructure in office environments, reservation centers, and airport locations.
Responsibilities
Responsible for implementation and support of desktop devices, applications, peripherals, telephone systems, network devices, airline specific equipment (Kiosk, Flight Information Display Systems, Ramp Information Display Systems) and multiple server platforms.
Perform, as specified in the Service Request, the physical relocation of any IT infrastructure devices (PC workstations, peripheral devices, phones, network routers, airport devices, etc.).
Perform upgrade services (adding to or changing a workgroup computer, workgroup peripheral, or software) as specified in the Service Request.
Verify the asset in accordance with Delta policy prior to the move.
Update asset management systems.
Troubleshoot and resolve all hardware and software problems supported by Field Operations.
Connect with the Field Planning and Project Management organization. Duties may include research, providing input into work requests, and occasional assistance with site surveys.
Perform preventative maintenance on operational devices.
Coordinate external vendor services.
Install, customize, maintain, test, and troubleshoot operating systems and other systems software
Provide on-site, and on-call 7x24x365 support, as needed.
Provide technical support, as needed, to the enterprise.
Configure, install, maintain, test, and troubleshoot hardware systems
Perform root cause analysis to quickly recover from service interruptions, and to prevent recurring problems.
Implement changes to platforms with minimal impact to the business by following enterprise standards and procedures.
Coordinate activities with internal/external technology owners/service providers
Benefits and Perks to Help You Keep Climbing
WHY YOU'LL LOVE DELTA!
Our culture is rooted in a shared dedication to living our values
Competitive salary, industry-leading profit sharing program, and performance incentives
401(k) with generous company contributions up to 9%
Paid time off including vacation, holidays, paid personal time, maternity and parental leave
Comprehensive health benefits including medical, dental, vision, short/long term disability and life benefits
Family care assistance through fertility support, surrogacy and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages
Holistic Wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program offering support for you and anyone in your household, free financial coaching, and extensive resources supporting mental health
Domestic and International space-available flight privileges for employees and eligible family members
Career development programs to achieve your long-term career goals
World-wide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint
Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective and help implement strategies
Recognition rewards and awards through the platform Unstoppable Together
Access to over 500 discounts, specialty savings and voluntary benefits through Deltaperks such as car and hotel rentals and auto, home, and pet insurance, legal services, and childcare
What you need to succeed (minimum qualifications)
At least 0-2 years of experience in IT infrastructure, engineering or Basic Network/server and application knowledge (MS Office, Outlook, etc.).
Troubleshooting skills (hardware/software) and NT workstation and peripheral knowledge.
The ideal candidate will have the above plus A+ Certification.
Ability to move, on a periodic basis, large equipment that weighs at least 30 pounds.
Ability to provide on-site, and on-call 7x24x365 support, as needed.
Must have valid driver's license.
Ability to work within a team environment.
May require overnight travel
Consistently prioritizes safety and security of self, others, and personal data.
Embraces diverse people, thinking, and styles.
Possesses a high school diploma, GED, or high school equivalency.
Is at least 18 years of age and has authorization to work in the United States.
What will give you a competitive edge (preferred qualifications)
Previous airline experience is ideal.
Communication Skills
Delta Air Lines, Inc.