IT Field Engineer

Job Details

Job Location: Tukwila Main Lab LLC - Tukwila, WA

Position Type: Hourly

Education Level: 2 Year Degree

Salary Range: $29.03 - $37.74 Hourly

Job Shift: Any

Job Category: Information Technology

Description

ABOUT US

An unwavering pursuit of Excellence in Patient Care, Every Diagnosis, Every Day. This is what we stand for.

CellNetix Pathology & Laboratories is headquartered in the Seattle area in our state-of-the-art Central Processing Laboratory. As one of the largest AP labs in the United States, with over 300 staff members and 60+ distinguished Pathologists, we offer some of the most technologically advanced resources and service menus in the region. In addition, our cutting-edge Molecular Laboratory with next-generation sequencing offers groundbreaking personalized medicine testing. Our lab continues to grow in technology and scientific advancement while offering our employees a wide array of training and career progression pathways in Administration, Laboratory and Hospital Support, Histology, Cytology, Infectious Diseases, Molecular, Grossing and more. If our mission of patient care resonates with you, Come Grow With Us in Pursuit of Excellence.

Position Summary:

The IT Field Engineer is responsible for providing on-site technical support and services to remote locations/clients, ensuring the optimal performance of their IT systems. This role involves diagnosing and resolving technical issues, installing and configuring hardware and software, and offering proactive maintenance to prevent future problems. The ideal candidate will possess strong problem-solving skills, excellent communication abilities, and a solid understanding of IT infrastructure and systems.

Position Schedule: M-F, Day Shift

Essential Duties:

• Work closely with the IT team to collaborate and coordinate on projects and operational support and deliver timely and completed tasks

• Travel to client sites to provide technical support and resolve issues.

• System build, installation, configuration, troubleshooting, and administration

• Test and debug solutions to ensure quality delivery of solutions

• Maintain accurate records of all site visits, technical issues, and solutions provided.

• Communicate with users, clients, and vendors to provide status of work effort and to coordinate priorities

• Remote assistance of some work or management tasks

• Respond to and resolve Incidents according to service level agreements and identify and resolve root problems

• Contribute and maintain IT knowledge base

• Maintain accurate records of all site visits, technical issues, and solutions provided.

• Train end users and co-workers on subject matter expertise

• Participate and coordinate process improvement opportunities

• Other related duties as assigned

Qualifications

Knowledge/Skills/Abilities:

• Troubleshoot, analyze, and escalate problems

• Excellent written and verbal communication skills

• Ability to adapt in fast paced environment

• Ability to work well under pressure

Qualifications/Experience:

• Bachelor's degree in Computer Science or Information Systems or equivalent work experience
• 2+ years in an IT support position preferably in a Laboratory environment
• 2+ years Systems administration in Windows
• 2+ years Network administration

Physical Requirements:

• Work may extend occasionally after-hours, or require overnight stays

• Ability to travel to CellNetix sites in personal vehicle or by flight

• Daily activity is 70% sitting and 30% walking or standing.

• Able to move and set up equipment on, under, and around workstations

• Frequent exposure to LCD (computer monitors), repetitive motions, light lifting (<50 lbs.)

• Must adhere to policies and HIPAA regulations that safeguard Protected Health Information (PHI).

• May be exposed to environmental hazards and therefore must utilize Personal Protective Equipment (PPE) and follow safety procedures when appropriate.

Benefits:

CellNetix offers a comprehensive benefits plan.

• Medical, Vision, Prescription company paid options.

• Employee only HSA $0.00/per month or Employee only PPO $45.90/per month. Dependent plans also available.

• Dental company paid options.

• Employee only $0.00/per month. Dependent plans also available.

• 401K company match up to 4%

• Paid Time Off (PTO)

• 0-3 Years of Service: Accrue up to 15 days per year

• 4-7 Years of Service: Accrue up to 20 days per year

• 8-12 Years of Service: Accrue up to 25 days per year

• 13+ Years of Service: Accrue up to 30 days per year

• Holiday Pay

• 6 paid holidays per year

• 2 floating holidays per year

• Company paid Life and Disability insurance.

• Fully subsidized ORCA public transportation card and free parking at most sites.

• Company paid Norton LifeLock Identity Protection.

IMPORTANT NOTICE: As a healthcare organization we are committed to providing a healthy and safe environment. We require a criminal history background check and drug test for all final candidates.

CellNetix is an equal opportunity employer. It is our policy that all decisions involving any aspect of the employment relationship will be made without regard to race, religion, color, national origin, age, sex, genetic information, the presence of a sensory, physical, or mental disability, or on any other basis protected by federal, state, or local law. CellNetix is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know.

CellNetix has a mandatory COVID-19 vaccination policy. Job candidates must be able to show proof of COVID-19 vaccination or have an approved medical or religious accommodation in place prior to starting work. Fully vaccinated is defined as two weeks after the second dose in a two-dose series such as Pfizer or Moderna or two weeks after a single-dose vaccine such as Johnson & Johnson. Please work with Human Resources if you need an accommodation.