About your role:
70% Technology Support:
Provide 2nd tier escalation support as-needed for San Francisco, and remote offices across the world.
Monitor office networks locally and remote using Ubiquiti/Meraki interfaces.
Manage the Jamf Pro device management system.
Manage various SaaS Apps such as G-Suite, Jira, Slack etc.
Provide IT training for new hires.
Managing and writing new scripts for automation (Python)
IT Infrastructure improvements (eg. Network Unification).
Security Initiatives (Physical and Cyber).
New Office build outs.
4+ years of MacOS/Windows/Linux, hardware/software troubleshooting knowledge.
4+ years Corporate IT or Help Desk experience using ticketing System (Jira, FreshService, Zendesk).
2+ experience with AV, video conferencing, and SaaS services, specifically Google apps.
2+ years Managing corporate devices using Casper/Jamf Pro.
1+ years with Bash/Python scripting
Proven track record of driving results.
Bonus points if you...
Benefits & Perks
Periodic Team Lunches and Happy Hour
Full pantry complete with coffee, a variety of drinks, cookies and healthy food options
Employee Interest and Hobby Groups supported by the company
Flexible working hours
International work environment with start-up culture
FANDOM is a global entertainment media brand powered by fan passion. The fan-trusted source in entertainment, FANDOM provides a home to explore, contribute to, and celebrate the world of pop culture. Whether looking for in-depth information on favorite fandoms or what's buzzing in entertainment, FANDOM has your pop culture curiosities covered through fan-expert knowledge and carefully curated and fun, original multi-platform content.
FANDOM has a global audience of almost 200 million monthly uniques and encompasses over 400,000 fan communities. We currently feature more than 55 million pages of content, inclusive of video.