IT Engineer - Tier II Support

Wikia San Francisco , CA 94118

Posted 5 months ago

About your role:
70% Technology Support:

  • Provide 2nd tier escalation support as-needed for San Francisco, and remote offices across the world.

  • Monitor office networks locally and remote using Ubiquiti/Meraki interfaces.

  • Manage the Jamf Pro device management system.

  • Manage various SaaS Apps such as G-Suite, Jira, Slack etc.

  • Provide IT training for new hires.

  • Managing and writing new scripts for automation (Python)
    30% Projects:

  • IT Infrastructure improvements (eg. Network Unification).

  • Security Initiatives (Physical and Cyber).

  • New Office build outs.

You have

  • 4+ years of MacOS/Windows/Linux, hardware/software troubleshooting knowledge.

  • 4+ years Corporate IT or Help Desk experience using ticketing System (Jira, FreshService, Zendesk).

  • 2+ experience with AV, video conferencing, and SaaS services, specifically Google apps.

  • 2+ years Managing corporate devices using Casper/Jamf Pro.

  • 1+ years with Bash/Python scripting

  • Proven track record of driving results.

Bonus points if you...

  • 1+ years of basic office networking, managing WiFi (Meraki/Ubiquiti)
  • Speak a second language (extra credit if that language is Polish)

Benefits & Perks

  • Stock options

  • Periodic Team Lunches and Happy Hour

  • Full pantry complete with coffee, a variety of drinks, cookies and healthy food options

  • Employee Interest and Hobby Groups supported by the company

  • Flexible working hours

  • International work environment with start-up culture


FANDOM is a global entertainment media brand powered by fan passion. The fan-trusted source in entertainment, FANDOM provides a home to explore, contribute to, and celebrate the world of pop culture. Whether looking for in-depth information on favorite fandoms or what's buzzing in entertainment, FANDOM has your pop culture curiosities covered through fan-expert knowledge and carefully curated and fun, original multi-platform content.

FANDOM has a global audience of almost 200 million monthly uniques and encompasses over 400,000 fan communities. We currently feature more than 55 million pages of content, inclusive of video.

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