IT Engineer IV

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Job Title

IT Engineer IV

Requisition Number

R6581 IT Engineer IV (Open)

Location

Glendale, Arizona

Additional Locations

Job Information

CSAA Insurance Group (CSAA IG), a AAA insurer, is one of the top personal lines property and casualty insurance groups in the U.S. Our employees proudly live our core beliefs and fulfill our enduring purpose to help members prevent, prepare for and recover from life's uncertainties, and we're proud of the culture we create together. As we commit to progress over perfection, we recognize that every day is an opportunity to be innovative and adaptable. At CSAA IG, we hire good people for a brighter tomorrow. We are actively hiring for an IT Engineer IV! Join us and support CSAA IG in achieving our goals.

Your Role:

The IT Engineer IV is responsible for the design installation, maintenance, configuration, and integrity of computer operating systems and related software. They Implement operating system improvements that will enhance the reliability and performance of the system. They may also lead the planned and unplanned installation, maintenance, troubleshooting of physical devices, appliances, and peripheries, including server and network hardware, as well as cabling/cable management, power management, etc.

Your work:

• Designs, installs, configures, and performs system testing of assigned systems or processes.

• Examples include: mobile voice/data communications, telecom/network infrastructure, servers/operating systems/utilities, security and system monitoring software/hardware.

• Coordinates, schedules, installs and test hardware and software changes.

• May also perform capacity and resource planning, risk operations risk, and create contingency plans for systems of high complexity.

• Researches, evaluates and recommends new products/processes for their domain of expertise such as software, hardware, security, mobile communications, storage or messaging.

• Researches issues and possible problems with potential upgrades to existing infrastructure.

• Develops testing and implementation plans.

• Works with other engineers to plan installations and upgrades and ensure subsequent maintenance in accordance with established IT policies and procedures.

• Monitors system to achieve optimum performance levels.

Required Experience, Education, and Skills:

• Project leadership ability including mapping out technical and business dependencies, achievements and timelines.

• Q/A test experience

• Understanding of enterprise server security technologies, networking & security protocols, authentication schemes and technologies.

• Experience in automating server image configuration and management.

• Image customization and auditing, using shell and batch scripting to further customization, working knowledge of computer hardware, sys prep knowledge, and MS OS configuration.

• Ability to implement of platform upgrades and migrations

• Bachelor's degree or equivalent experience.

• 8+ years IT work experience working in multiple system environments

• 8+ years Hardware/software installation and troubleshooting

• Certification(s) in functional expertise areas.

• High level of expertise in multiple system environments.

• Comfortable working in an on-call rotation.

What would make us excited about you?

• Actively shapes our company culture (e.g., participating in employee resource groups, volunteering, etc.)

• Lives into cultural norms (e.g., willing to have cameras when it matters: helping onboard new team members, building relationships, etc.)

• Travels as needed for role, including divisional / team meetings and other in-person meetings

• Fulfills business needs, which may include investing extra time, helping other teams, etc.

CSAA IG Careers

At CSAA IG, we're proudly devoted to protecting our customers, our employees, our communities, and the world at large. We are on a climate journey to continue to do better for our people, our business, and our planet. Taking bold action and leading by example. We are citizens for a changing world, and we continually change to meet it.

Join us if you…

• BELIEVE in a mission focused on building a community of service, rooted in inclusion and belonging.

• COMMIT to being there for our customers and employees.

• CREATE a sense of purpose that serves the greater good through innovation.

Recognition: We offer a total compensation package, performance bonus, 401(k) with a company match, and so much more! Read more about what we offer and what it is like to be a part of our dynamic team at https://careers.csaa-insurance.aaa.com/us/en/benefits

In most cases, you will have the opportunity to choose your preferred working location from the following options when you join CSAA IG: remote, hybrid, or in-person. Submit your application to be considered. We communicate via email, so check your inbox and/or your spam folder to ensure you don't miss important updates from us. If a reasonable accommodation is needed to participate in the job application or interview process, please contact TalentAcquisition@csaa.com.

As part of our values, we are committed to supporting inclusion and diversity at CSAA IG. We actively celebrate colleagues' different abilities, sexual orientation, ethnicity, and gender. Everyone is welcome and supported in their development at all stages in their journey with us.

We are always recruiting, retaining, and promoting a diverse mix of colleagues who are representative of the U.S. workforce. The diversity of our team fosters a broad range of ideas and enables us to design and deliver a wide array of products to meet customers' evolving needs.

CSAA Insurance Group is an equal opportunity employer.

The national average salary range for this position is $122,850-$136,500. However, we have a location-based compensation structure. Our salary ranges vary and are calculated based on county of residence. The full salary range for this position across all the states we hire in is $110,520-$164,000. This role also includes an opportunity for a company-wide annual discretionary bonus, through our Annual Incentive Plan (AIP), of up to 10% of eligible pay.

If you apply and are selected to continue in the recruiting process, we will schedule a preliminary call with you to discuss the role and will disclose during that call the available salary/hourly rate range based on your location. Factors used to determine the actual salary offered may include location, experience, or education.

Must have authorization to work indefinitely in the US.

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