IT Endpoint Support Associate/Analyst (College Of Engineering)

Position Details

Position Information

Requisition Number S3716P Home Org Name Engineering Administration Division Name Samuel Ginn Col of Engineering Position Title IT Endpoint Support Associate/Analyst (College of Engineering) Job Class Code MA35 and MA36 Appointment Status Full-time Part-time FTE Limited Term No Limited Term Length Job Summary

Are you an IT professional with a passion for finding creative solutions that support cutting-edge research with real-world impact? Do you have a driving sense of curiosity, interest in experimenting, and a motivation to learn?

If that's you, we invite you to join the College of Engineering's collaborative IT team where you can personally contribute to life-changing research by provides technical support to the faculty and staff of the College of Engineering to resolve moderately complex first-tier desktop software, application, and communication issues in an efficient and timely manner. Additionally, provides timely resolution of problem or escalation on behalf of the client by maintaining strong working relationships with IT professionals in other areas.

7 Reasons Why You'll Love Being a Systems Engineer at AUBURN:

• On-site role in the heart of our beautiful campus working with a supportive team

• Work/life balance is a priority! No travel is required

• Careers in Higher Education are reliably stable

• Competitive retirement plan and benefits

• Generous leave (including two weeks off during the holidays!)

• Paid parental leave

• Tuition waiver for yourself and your dependents

The IT Endpoint Associate/Analyst position, under close supervision, provides consultative and technical support services to campus constituents to ensure timely problem resolution, system/data access, and optimal system performance. Provides support for desktop, mobile computing, and client/server technology to include, but not limited to, installing and configuring computer hardware for clients, installing and configuring software on computers, troubleshooting technology problems, and recommending hardware and software appropriate for its intended use. Provides consulting on routine technology solutions.

About Auburn: Auburn was named by Forbes Magazine as one of the state of Alabama's best employers, with employees staying an average of ten years! Learn more about Auburn's impact, generous employee benefits, and thriving community by visiting

aub.ie/working-for-auburn

It's a Lifestyle: The Auburn/Opelika area is a page right out of Southern Living magazine with an idyllic small-town feel, perfecting a unique balance between a close-knit community and driving consistent growth and development. Paralleling the exponential growth of Auburn University, the Auburn/Opelika area boasts services and amenities that cater to any interest. We're proud of our top school systems, city services, award-winning restaurants, and the infectious spirit of life in a college town. You can find us nestled halfway between the beach and the mountains in a lower-cost-of-living area, two hours outside of Atlanta or Birmingham. If you're new to Auburn, we'd love to introduce you. If you're already acquainted with Auburn, we'll keep it simple: it's time to come home!

Essential Functions

• Provides high-quality customer service through courteous and professional communication with guidance from more senior team members. Builds and maintains effective relationships with consistent follow-up and documentation.

• Provides technical support to constituents to resolve first-tier common desktop software, application, and communication issues in an efficient and timely manner. Accurately documents request history and routes more complex second- and thirdtier requests to the appropriate technical personnel.

• Provides timely resolution of problem or escalation on behalf of the client.

• Provides basic consultation, support, and instruction for clients.

• Assists senior employees with the implementation of standard operating procedures and customer service guidelines.

• May assist senior employees with the development of new applications, resources, and tools.

• Performs other related duties as assigned by the supervisor.

Minimum Qualifications

Minimum Qualifications

Endpoint Support Associate:

High school diploma and 8 years of experience OR

Associate's degree and 4 years of experience OR

Bachelor's degree and no experience

Typical salaries are between $45,400-$51,900

Endpoint Support Analyst:

High school diploma and 11 years of experience OR

Associate's degree and 7 years of experience OR

Bachelor's degree and 3 years of experience

Typical starting salaries are between $54,300-$63,400

Scope of Experience:

Relevant IT experience in the administration of distributed computer systems, preferably in a university setting.

Salary will be commensurate with education and experience.

Minimum Skills, License, and Certifications

Minimum Skills and Abilities

• Basic understanding of the business environment of a large university system including its policies, and its operating procedures.

• General knowledge of information technology concepts and terminology, desktop OS and supported software applications, network fundamentals, IP protocol, and fundamental troubleshooting techniques.

• Ability to troubleshoot and resolve issues with voice communications.

• Knowledge of desktop ticketing systems.

• Excellent communication skills both written and verbal.

Minimum Technology Skills

Proficiency with professional computer systems and office applications.

Minimum License and Certifications

Desired Qualifications

Desired Qualifications

Posting Detail Information

Salary Range $38,900 - $72,500 Job Category Information Systems/Technology Working Hours if Non-Traditional City position is located in: Auburn State position is located: Alabama List any hazardous conditions or physical demands required by this position Posting Date 06/21/2024 Closing Date EEO Statement

Auburn University is committed to an inclusive and diverse campus environment. Women, underrepresented groups, individuals with disabilities and veterans are encouraged to apply.

AUBURN UNIVERSITY IS AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER. It is our policy to provide equal employment opportunities for all individuals without regard to race, sex, religion, color, national origin, age, disability, protected veteran status, genetic information, sexual orientation, gender identity, or any other classification protected by applicable law.

Special Instructions to Applicants

provide 3 references

Quick Link for Internal Postings https://www.auemployment.com/postings/46168

Documents Needed to Apply

Required Documents

• Resume

• Cover Letter

Optional Documents

Supplemental Questions

Required fields are indicated with an asterisk (*).

• Please select how you first became aware of this opportunity. Your response helps us determine how we can more effectively reach our candidates.

• LinkedIn

• AcademicKeys

• The Chronicle of Higher Education

• DiversityJobs

• HigherEdJobs

• HERC (Higher Education Recruitment Consortium)

• Indeed

• RecruitMilitary

• The Tuskegee News

• Professional organization or journal

• Veterans Assistance Services

• Disability Assistance Services

• State Employment Service

• Social Media

• AU Job Bulletin

• Notified by an Auburn employee

• College or university Career Services

• I went to the AU Employment Website directly (www.auemployment.com)

• Other

• Please select the answer that best describes your current employment relationship with Auburn University:

• Current full-time Auburn or AUM employee within probationary period

• Current full-time Auburn or AUM employee outside of probationary period

• Current part-time Auburn or AUM employee

• Not an Auburn or AUM employee

• Do you have a high school diploma or equivalent?

• Yes

• No