Auburn University Auburn , AL 36830
Posted 4 weeks ago
Position Details
Position Information
Requisition Number S3716P Home Org Name Engineering Administration Division Name Samuel Ginn Col of Engineering Position Title IT Endpoint Support Associate/Analyst (College of Engineering) Job Class Code MA35 and MA36 Appointment Status Full-time Part-time FTE Limited Term No Limited Term Length Job Summary
Are you an IT professional with a passion for finding creative solutions that support cutting-edge research with real-world impact? Do you have a driving sense of curiosity, interest in experimenting, and a motivation to learn?
If that's you, we invite you to join the College of Engineering's collaborative IT team where you can personally contribute to life-changing research by provides technical support to the faculty and staff of the College of Engineering to resolve moderately complex first-tier desktop software, application, and communication issues in an efficient and timely manner. Additionally, provides timely resolution of problem or escalation on behalf of the client by maintaining strong working relationships with IT professionals in other areas.
7 Reasons Why You'll Love Being a Systems Engineer at AUBURN:
On-site role in the heart of our beautiful campus working with a supportive team
Work/life balance is a priority! No travel is required
Careers in Higher Education are reliably stable
Competitive retirement plan and benefits
Generous leave (including two weeks off during the holidays!)
Paid parental leave
Tuition waiver for yourself and your dependents
The IT Endpoint Associate/Analyst position, under close supervision, provides consultative and technical support services to campus constituents to ensure timely problem resolution, system/data access, and optimal system performance. Provides support for desktop, mobile computing, and client/server technology to include, but not limited to, installing and configuring computer hardware for clients, installing and configuring software on computers, troubleshooting technology problems, and recommending hardware and software appropriate for its intended use. Provides consulting on routine technology solutions.
About Auburn: Auburn was named by Forbes Magazine as one of the state of Alabama's best employers, with employees staying an average of ten years! Learn more about Auburn's impact, generous employee benefits, and thriving community by visiting
aub.ie/working-for-auburn
It's a Lifestyle: The Auburn/Opelika area is a page right out of Southern Living magazine with an idyllic small-town feel, perfecting a unique balance between a close-knit community and driving consistent growth and development. Paralleling the exponential growth of Auburn University, the Auburn/Opelika area boasts services and amenities that cater to any interest. We're proud of our top school systems, city services, award-winning restaurants, and the infectious spirit of life in a college town. You can find us nestled halfway between the beach and the mountains in a lower-cost-of-living area, two hours outside of Atlanta or Birmingham. If you're new to Auburn, we'd love to introduce you. If you're already acquainted with Auburn, we'll keep it simple: it's time to come home!
Essential Functions
Provides high-quality customer service through courteous and professional communication with guidance from more senior team members. Builds and maintains effective relationships with consistent follow-up and documentation.
Provides technical support to constituents to resolve first-tier common desktop software, application, and communication issues in an efficient and timely manner. Accurately documents request history and routes more complex second- and thirdtier requests to the appropriate technical personnel.
Provides timely resolution of problem or escalation on behalf of the client.
Provides basic consultation, support, and instruction for clients.
Assists senior employees with the implementation of standard operating procedures and customer service guidelines.
May assist senior employees with the development of new applications, resources, and tools.
Performs other related duties as assigned by the supervisor.
Minimum Qualifications
Minimum Qualifications
Endpoint Support Associate:
High school diploma and 8 years of experience OR
Associate's degree and 4 years of experience OR
Bachelor's degree and no experience
Typical salaries are between $45,400-$51,900
Endpoint Support Analyst:
High school diploma and 11 years of experience OR
Associate's degree and 7 years of experience OR
Bachelor's degree and 3 years of experience
Typical starting salaries are between $54,300-$63,400
Scope of Experience:
Relevant IT experience in the administration of distributed computer systems, preferably in a university setting.
Salary will be commensurate with education and experience.
Minimum Skills, License, and Certifications
Minimum Skills and Abilities
Basic understanding of the business environment of a large university system including its policies, and its operating procedures.
General knowledge of information technology concepts and terminology, desktop OS and supported software applications, network fundamentals, IP protocol, and fundamental troubleshooting techniques.
Ability to troubleshoot and resolve issues with voice communications.
Knowledge of desktop ticketing systems.
Excellent communication skills both written and verbal.
Minimum Technology Skills
Proficiency with professional computer systems and office applications.
Minimum License and Certifications
Desired Qualifications
Desired Qualifications
Posting Detail Information
Salary Range $38,900 - $72,500 Job Category Information Systems/Technology Working Hours if Non-Traditional City position is located in: Auburn State position is located: Alabama List any hazardous conditions or physical demands required by this position Posting Date 06/21/2024 Closing Date EEO Statement
AUBURN UNIVERSITY IS AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER. It is our policy to provide equal employment and education opportunities for all individuals without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, gender expression, pregnancy, age, disability, protected veteran status, genetic information, or any other classification protected by applicable law. The Office of Affirmative Action/Equal Employment Opportunity (AA/EEO) strives to ensure an inclusive and equitable working, living, and learning environment for members of the Auburn University community. Please visit their website to learn more.
Special Instructions to Applicants
provide 3 references
Quick Link for Internal Postings https://www.auemployment.com/postings/46168
Documents Needed to Apply
Required Documents
Resume
Cover Letter
Optional Documents
Supplemental Questions
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Please select how you first became aware of this opportunity. Your response helps us determine how we can more effectively reach our candidates.
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Please select the answer that best describes your current employment relationship with Auburn University:
Current full-time Auburn or AUM employee within probationary period
Current full-time Auburn or AUM employee outside of probationary period
Current part-time Auburn or AUM employee
Not an Auburn or AUM employee
Do you have a high school diploma or equivalent?
Yes
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Auburn University