IT End User Support Manager

Job Description

Description

The National Security Customer Group of SAIC is seeking IT End User Support Lead section to support an IT Service Delivery effort for USTRANSCOM (USTC) located at Scott Air Force Base (AFB) in Illinois, approximately 20 Miles from St. Louis, MO.

The USTC Managed Information Technology Services (MITS) contract is intended to provide strategic, technical, and program management guidance and support services to facilitate the operations and modernization of the combatant command's infrastructure, systems, and applications. This support will be provided to the USTC Command, Subordinate Commands, and other supporting organization as directed on behalf of the Command Control, Communications & Cyber Systems Directorate (TCJ6).

The End User Support Lead is a pivotal role focused on providing outstanding on-site and remote support to end-users. Collaborating closely with the Service Desk Manager, this position plays a crucial role in managing ticket queue escalations and ensuring efficient resolution of IT issues.

Responsibilities include maintaining and supporting command-approved applications, peripherals, and desktop technology. Additionally, the End User Support Lead will periodically engage with customers and directorate offices regarding team customer surveys and technician performance.

Responsibilities

• Lead the local End User team consisting of the Service Desk, Cyber Operations Center, Telephone/Mobility, Executive Communications Team, Web/