IT Disaster Recovery Consultant

Location: On site at Lafayette, LA, Memphis, TN, Metairie, LA

Summary

The IT Disaster Recovery Consultant will be responsible for supporting the efforts of the First Horizon Business Resilience department, including crisis management, business continuity and disaster recovery initiatives. The candidate will be responsible for business continuity plan updates and disaster recovery administration and will perform duties related to general crisis management support and data reporting for leadership. The candidate must have analytical skills to interpret quantitative and qualitative information to achieve departmental objectives and produce effective solutions for continuous process improvement. This position should be able to work in a collaborative team setting, and independently with limited supervision, and will perform other projects and duties as assigned.

This role has a rotating schedule that requires a 7 day work week every 6 weeks. During these 7 consecutive work days, the role will require 24-hour on-call availability.

ESSENTIAL FUNCTIONS, DUTIES AND RESPONSIBILITIES

• Participate in the development, maintenance, implementation, and testing of business continuity plans, including business impact analysis and threat risk assessment. Review plans to identify areas of improvement and provide guidance to address issues identified.

• Participate in the development, maintenance, implementation, and testing of IT disaster recovery plans, including on-premise, third-party, and cloud hosted systems. Review plans to identify areas of improvement and provide guidance to address issues identified.

• Interface with business unit leadership and technology application owners to develop and maintain robust resilience plans, which include contingency planning for loss of people, facilities, technology, and vendor dependencies.

• Assist in planning and execution of exercises relating to crisis management, disaster recovery and business continuity.

• Coordinate cross-functional projects with stakeholders from Business Resilience, Corporate Security, Information Technology, Human Resources, and other departments. Facilitate timely identification, escalation, and resolution for all outstanding issues.

• Develop metrics in support of the Business Resilience program, including reports, dashboards, and scorecards. Responsible for data management, analyzing data, identifying problems, and developing recommendations.

• Support the use and maintenance of departmental resources, including weather monitoring and automated notification applications.

SUPERVISORY RESPONSIBILITIES

• No supervisory responsibilities

KNOWLEDGE, SKILLS, AND ABILITIES

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Additionally, the qualifications listed below are representative of the knowledge, skills, and/or abilities required in this position:

• Bachelor's degree required.

• 2+ years of business continuity or information technology disaster recovery experience preferred.

• Proficiency in MS SharePoint and MS Office applications, specifically Excel.

• Strong oral and written communication skills required.

• Able to take direction, multi-task, and quickly adapt to shifting priorities.

• Exercise latitude in determining functional and technical objectives of an assignment.

• May be required to work weekends and/or extended hours. Requires rotating 24/7 on call support.

CERTIFICATES, LICENSES, REGISTRATIONS (Ex: CPA, Series 6 or 7 license, etc)

• Industry certification, such as ABCP or CBCP, considered but not required.

• Technology certification, such as CompTIA A+ or Microsoft Technology Associate, considered but not required.

About Us

First Horizon is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel. With $81.7 billion in assets as of December 31, 2023, we serve clients through a team of approximately ~7,300 associates and ~418 banking centers throughout the southeastern United States. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. First Horizon has been recognized as one of the nation's best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank.

Benefit Highlights

• Medical with wellness incentives, dental, and vision

• HSA with company match

• Maternity and parental leave

• Tuition reimbursement

• Mentor program

• 401(k) with 6% match

• More -- FirstHorizon.com/First-Horizon-National-Corporation/Careers/Our-Benefits

Corporate Diversity Commitment:

We remain committed to creating a more equitable society, and that starts with our associates, our clients, and the communities we serve. We do this by elevating equity, providing capital and counsel, and committing to excellence in everything we do.

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