IT Director, Retail Point Of Sale Operations

The IT Director, Retail Point of Sale Operations, will lead the technology organization responsible for operational support of retail POS solutions and value add services for Sherwin-Williams' Paint Stores Group's 5000+ locations across US, Canada, Caribbean, and Central/South America. The incumbent will manage and guide teams responsible for supporting applications and systems at the edge within retail store locations, including data movement between centralized systems and individual stores.

In this role, the incumbent will partner with business leadership on strategic and project activities supporting the retail operations. The Director will maintain relationships with various IT delivery teams, business sponsors, and technology partners to deliver on the goals of the organization.

The position will be responsible for the development of long-term strategic plans, fostering innovation, ensuring use of best practices, planning / leading projects, cultivating and disseminating knowledge of best practices and policies for future initiatives. The incumbent will engage with peers to understand business and technology objectives and priorities and bring those drivers into iterative alignment with his/her technology vision and strategy. The Director will be responsible for ensuring key processes are followed including Release Management, Event/Incident Management, and Problem Management.

This role has accountability for the IT operational support model, sourcing strategy, talent management, budgets, and delivery for the Global POS portfolio. Importantly, this role will be responsible for reliability, scalability, and performance of the system, to mitigate risks and issues and ensure our ability to deliver service to our customers.