IT Director, IT Asset Management

Voya Windsor , CT 06006

Posted 3 weeks ago

As part of the application process, a candidate account is required to log in and view application(s). Please be sure to check email regularly for information regarding our employment process.

Profile Summary

The Director of IT Asset Management (ITAM) is responsible for cross company collaboration and leadership, ensuring that all IT processes related to the life cycle of Software and Hardware assets are documented, measurable and effective at minimizing risk. Position is accountable for the planning, execution and long-term strategy to establish a best in class operation that supports and aligns to Voya strategic objectives. This leadership position will reside in IT - Technology Services, and will report to the AVP Technology Services & Head of Service Management. This role will work closely with leadership across multiple organizations including, Infrastructure, Application LOBs, Sourcing, Legal, Architecture and others.

Profile Responsibilities

  • Leads the Software Asset Management function for Voya. Responsible for the management of software assets through their full lifecycle, tracking assets throughout their useful life, from request to retirement, ensuring adherence to best practice policies and procedures.

  • Partners closely with Finance, Sourcing, Legal and Subject Matter Experts (SME), to obtain and understand core information required for the effective management of IT Assets. A sampling of activities include, but are not limited to, supporting contract maintenance renewal (and rationalization) activities, software request processes and contract compliance validation.

  • Manages the discovery, collection and normalization of information necessary to provide effective Software Asset Management (SAM) support to the company.

  • Coordinates software audit requests and required reporting, including vendor compliance positions, to ensure license adherence.

  • Accountable for the recording, monitoring, and reporting of both hardware and software licenses to ensure compliance with vendor contracts.

  • Establishes, maintains and distributes reports to senior leadership and key stakeholders related to contract compliance, process adherence and audit position and status.

  • Manages day-to-day team activities and deliverables to ensure on time delivery and achievement of stated objectives for both operational and project related goals.

  • Provides coaching and oversight to the SAM team in performing analysis used as input into complex Effective License Position (ELP) generation.

  • Trains and mentors team members in their development of required subject matter skills and industry knowledge.

  • Evolves existing SAM processes to align to industry best practices

  • Represents Software Asset Management as a leadership member of a corporatewide IT Asset Management Practice. Provides project status updates as applicable.

Knowledge and Experience

  • Bachelor's degree in Business, Finance or other related field; Master's Degree preferred and/or equivalent work experience.

  • Professional Asset or ITIL certifications a plus

  • Ten

  • years of progressively responsible leadership experience; Prior IT Asset Management experience required
  • Superior written and verbal communication skills

  • Demonstrated performance leading projects; displays good judgment in anticipating project needs

  • Proven track record of delivering complex IT services to a broad customer base, while leading and managing through cultural change as necessary to achieve performance excellence.

  • Synthesize program progress and results into repeatable actions

  • Provide value and risk guidance to leaders on priority of planned activities

  • Track record of being 'trusted advisor'

  • Demonstrates a bias for action and passion for success

  • Supervises and directs the work of other

#CB, #LI-JS1

Critical Skills

At Voya, we have identified the following critical skills which are key to success in our culture:

  • Customer Focused: Passionate drive to delight our customers and offer unique solutions that deliver on their expectations.

  • Critical Thinking: Thoughtful process of analyzing data and problem solving data to reach a well-reasoned solution.

  • Team Mentality: Partnering effectively to drive our culture and execute on our common goals.

  • Business Acumen: Appreciation and understanding of the financial services industry in order to make sound business decisions.

  • Learning Agility: Openness to new ways of thinking and acquiring new skills to retain a competitive advantage.

Learn more about Critical Skills.


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VIEW JOBS 11/4/2018 12:00:00 AM 2019-02-02T00:00 As part of the application process, a candidate account is required to log in and view application(s). Please be sure to check email regularly for information regarding our employment process. The Software Asset Management (SAM) Consultant is responsible for the process and execution of software asset related activities. The individual maintains records and databases containing information regarding licenses, warranties and service agreements for the Voya's licensed software. They also minimize organizational cost through partnering with IT Architecture to perform product standardization and tracking. The SAM Manager oversees and participates in the execution of related procedures. In addition, they periodically review processes and procedures to mature and keep in line with industry trends and best practices. In addition to providing oversight and process leadership, the SAM Manager will execute or oversee moderate to complex software asset related activities including configuration of discovery tools, integrations with external tools (Egg. Financial Systems), review of contracts to understand license entitlements, compliance reviews and license harvesting from devices. This role is the primary point of accountability to management, tower leads and other parties for the performance of the SAM processes, which supports the achievement of moderate to complex area and corporate goals. The SAM Manager controls planning at a tactical level and execution of the Process activities and resources to ensure that established cost, time and quality goals are met. The SAM Manager works with minimal supervision and is responsible for applying advanced SAM knowledge, skills, tools and techniques to processes and systems in order to meet or exceed the organizations ITSM Strategic goals. They facilitate and/or participate in and have input into the design/development of ITSM processes. RESPONSIBILITIES Sets standards and processes for ITAM business processes and communications changes to standards to appropriate parties Ensures governance in place for ITAM business processes Provides senior management process execution / adherence reporting Hold product owners accountable to adherence to Service Level Objectives and Service Level Agreements Develops ways to improve KPIs Oversees quality control of ITAM business processes Provides input during yearly budgeting process. Evaluates portfolio of services provided by vendors and recommends strategies for efficient use of resources, cost optimization and value maximizing. Drives escalations per defined best practices Hold support areas accountable for timely response to Software Asset related activities Monitors assets through lifecycle from acquisition to disposal. Other duties and projects as assigned. KNOWLEDGE, SKILLS AND ABILITIES Generally 7 or more years' experience in an IT Asset Management practitioner role. ITAM Certification or equivalent experience is a requirement of this position. In addition to process knowledge, has specific knowledge as to purpose and benefits associated with ITAM processes and their interaction with other processes in the organization. Good leadership abilities and organizational knowledge is necessary. Familiar with process improvement methodologies. * Strong knowledge of Information Technology * Strong written and verbal communication skills * Proven researching ability * Bachelor's Degree in Business, IT or Finance * IT Asset Management and Discovery Tools experience * Experience interpreting licensing terms and conditions * ITIL and ITAM certifications a plus Critical Skills At Voya, we have identified the following critical skills which are key to success in our culture: * Customer Focused: Passionate drive to delight our customers and offer unique solutions that deliver on their expectations. * Critical Thinking: Thoughtful process of analyzing data and problem solving data to reach a well-reasoned solution. * Team Mentality: Partnering effectively to drive our culture and execute on our common goals. * Business Acumen: Appreciation and understanding of the financial services industry in order to make sound business decisions. * Learning Agility: Openness to new ways of thinking and acquiring new skills to retain a competitive advantage. Learn more about Critical Skills. Voya Windsor CT

IT Director, IT Asset Management

Voya