IT Director- Information Technology Team- City Attorney's Office (0933)

Permanent Exempt:

Permanent exempt (PEX) position; individuals who are appointed to Exempt Positions are appointed at the pleasure of their appointing officer and are considered to be "at-will".

• Application Opening: June 3, 2024
• Application Deadline: Continuous, earliest close 5:00 p.m. June 17, 2024
• Compensation Range: $171,678-$219,514 (range A)
• Recruitment ID: RTF0147595-01031583

Role description

The San Francisco City Attorney's Office is looking for a qualified and motivated individual to lead its Information Technology Team as an IT Director.

About the Office: The San Francisco City Attorney's Office is an innovative, nationally-recognized municipal law office working to protect and advance the rights and interests of the City and County of San Francisco and its residents. With just over 330 talented, dedicated, and diverse employees, the Office provides exceptional legal services to the City's Mayor, Board of Supervisors, officials, and departments. Our work empowers City leaders with effective, responsive and creative legal solutions and representation so they can deliver critical public services and our affirmative advocacy enhances the lives and wellbeing of San Francisco's residents and visitors.

The Office recognizes that diversity in the backgrounds, ideas and lived experiences of our employees enriches our workplace and enhances our work. We aspire to recruit, employ, retain and promote capable individuals representing the full spectrum of our community, and welcome all candidates, including candidates of any race, religion, national origin, gender, gender identity or expression, sexual orientation, age and candidates with disabilities. We have a clear vision: to be the place where a diverse mix of talented people want to come and stay, and where employees feel welcomed, engaged and valued for their work and contributions to the Office and the City.

To learn more about the City Attorney's Office please visit: https://www.sfcityattorney.org/

To learn more about the Office's efforts to provide a welcoming, diverse, equitable and inclusive workplace please click here.

About the Information Technology Team

The team is a collaborative and dynamic group of 8 employees, including an IT Director, a Senior Network Engineer, three Network Administrators, two Desktop Support and Trainer employees, a Database Manager and Database Analyst. The team is dedicated to providing end users with a comprehensive package of applications, litigation support and computer forensic tools essential to delivering efficient and timely legal services to the City. The team conducts ongoing research of hardware and software developments; identifies technologies and knowledge base resources appropriate for existing and anticipated office needs; effectively integrates equipment and software into the daily workflow; and facilitates productivity and user satisfaction through effective customizations and timely support.

About the IT Director Position

The Office seeks an IT Director to lead the implementation of major technology projects, such as legal applications, litigation support, computer forensic, cloud backup, security for Office M365 applications, and securing mobile devices. The selected candidate will analyze, plan, implement, monitor, and troubleshoot the most complex work involving wide area networks (WANs), cloud computing technology, and the physical and logical components that integrate with the Office's network systems; provide on-going support for IT personnel; develop and interpret policies, procedures, and standards for current and new IT applications; and lead day-to-day technical decisions that affect end-users and system efficiencies. The selected candidate will plan, schedule and coordinate installation and maintenance of network enhancements and additional features with other City departments, vendors and contractors. This position requires excellent communication and collaboration internally within the Office at all levels up to and including the Executive Team, as well as with other City partners and vendors. This position requires a can-do customer service approach focused on responsive problem solving and support.

The selected candidate will be expected, as part of the job duties as the IT Director, to ensure appropriate on-call support to ensure rapid recovery from software or hardware problems for mission-critical systems and networks.

Essential Duties and Responsibilities

• Responsible for the Office's IT Division including its system infrastructure, business analytics, personnel, security, inventory management/procurement, budget, and operational functions

• Organizes and directs the work of subordinate staff through assessment of training needs and professional development, and implementation and maintenance of information systems training activities and materials

• Researches and recommends strategic and tactical plans regarding information technology systems, telecommunications, and technology initiatives to the Office's executive leaders

• Enhances IT responsiveness as well as business performance by optimizing critical IT service management processes and provides real-time visibility into performance

• Updates and enforces approved policies, standards, practices, and security measures related to the infrastructure to ensure effective and consistent information processing operations and to safeguard information resources; recommends new policies and procedures as needed

• Monitors and evaluates the efficiency and effectiveness of IT service delivery methods and procedures and allocates internal resources accordingly

• Defines and implements solutions to maintain the increasing information security needs of the Office aligned with citywide standards and protocols

• Understands new trends and innovations in the field of information technology in support of the Office's mission

How to qualify

Minimum Qualifications

Education: Bachelor's degree from an accredited college or university;

and

Experience: Six (6) years of professional experience in infrastructure operations of information systems including all aspects of the information systems hardware lifecycle, budgetary responsibilities, and project management of complex information systems. This experience must include three (3) years of supervising professional staff.

Substitution: Additional qualifying experience may substitute for the degree requirement on a year-for-year basis for up to two (2) years. One year (2,000 hours) of qualifying experience will be considered equivalent to 30 semester units/45 quarter units.

Desired Qualifications

• Ability to assume responsibility quickly and work independently and efficiently

• Ability to manage and appropriately prioritize and balance an active workload

• Ability to effectively communicate with and support non-technical users of Office software and equipment, with a "can-do" customer service approach focused on responsive problem solving and support

• Ability to effectively communicate with third-party technology partners and vendors

• Excellent written and verbal communication

• Problem-solving and critical-thinking skills

• Ability to lead, guide and teach others

• Ability to explain highly technical concepts in simple terms

• Knowledge of best computer security practices

• Good research and analysis skills

Verification:

Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at https://sfdhr.org/how-verify-education-requirements"

Note: Falsifying one's education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline. Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.

Resumes will not be accepted in lieu of a completed City and County of San Francisco application.

Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores.

Selection Procedures:

The selection process will include evaluation of applications in relation to minimum requirements. Applicants meeting the minimum qualifications are not guaranteed advancement to the interview. Depending on the number of applicants, the Department may establish and implement additional screening mechanisms to comparatively evaluate the qualifications of candidates. If this becomes necessary, only those applicants whose qualifications most closely meet the needs of the Department will be invited to participate in the next stage of the selection process. The stated desirable qualifications may be considered at the end of the selection process when candidates are referred for hiring.

What else should I know?

Additional Information Regarding Employment with the City and County of San Francisco:

• Information About the Hiring Process

• Conviction History

• Employee Benefits Overview

• Equal Employment Opportunity

• Disaster Service Worker

• ADA Accommodation

• Veterans Preference

• Right to Work

• Copies of Application Documents

• Diversity Statement

HOW TO APPLY

Applications for City and County of San Francisco jobs are only accepted through an online process. Visit https://careers.sf.gov/ and begin the application process.

• Select the "Apply Now" button and follow instructions on the screen

Applicants may be contacted by email about this recruitment and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date. Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter. To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org, @dcyf.org, @first5sf.org, @famsf.org, @ccsf.edu, @smartalerts.info, and @smartrecruiters.com).

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.

Human Resources Analyst Information: If you have any questions regarding this recruitment or application process, please send your inquires to Nikki Chew, Sr. HR Analyst at nikki.chew@sfcityatty.org.

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.