IT Director Hanover Programs (Remote)

For more than 170 years, The Hanover has been committed to delivering on our promises and being there when it matters the most. We live our values every day, demonstrating we CARE through our values, ESG initiatives and IDE journey.

The Hanover Technology team is currently seeking an IT Director in our Worcester, MA office or remote work location.

This is a full time, exempt role.

POSITION OVERVIEW:

The IT Director for Hanover Programs is a key role in the Specialty line of business. This person is responsible for leading the team in delivery of critical technology platforms and capabilities to support the Hanover Programs Business line.

Being part Technologist and part Business Relationship Manager, the IT Director for Hanover Programs leads a team of subject matter experts specializing in Application Development, Data analytics, Claims Processing, and Infrastructure/Platform support all in support of our business partners.

IN THIS ROLE, YOU WILL:

• Lead a team of 5-8 technical subject matter experts in support of application development, data analytics, Claims Processing and infrastructure support

• Manage service provider relationships in support of delivery

• Interface with key business stakeholders to address issues and critical business needs to ensure the support needed to manage and grow their business

• Recruit, train and develop critical technical team members and represent the team within the larger HTG environment

• Identify and implement process improvements to drive efficiencies across the Hanover Programs IT landscape

• Align with peers in the larger HTG organization, in particular within the HTG Specialty organization, to deliver a unified customer experience e to the line of business

WHAT YOU NEED TO APPLY:

• 7+ years of related experience in a P&C technology IT delivery organization

• Bachelors in Computer Science, or equivalent work experience

• Ability to deal equally well with Business stakeholders and Technical teams to drive positive outcomes

• Experience leading technical delivery teams in one or more of the following areas: infrastructure (Network, firewall, SQL server, VMware), app development, data analytics

• Promotes teamwork, cooperation, respect, creativity, recognition, and provides ongoing coaching to employees.

• Strategic and insightful thinking, with good judgment and an intuitive sense of where to look for opportunities to support the business.

• Decisive, but open-minded, innovative, and entrepreneurial thinker.

• Excellent communication skills with the ability to present technical details to a non-technical audience as well as presenting business outcomes to technical teams.

CAREER DEVELOPMENT:

It's not just a job, it's a career, and we are here to support you every step of the way. We want you to be successful and fulfilled. Through on-the-job experiences, personalized coaching and our robust learning and development programs, we encourage you - at every level - to grow and develop.

BENEFITS:

We offer comprehensive benefits to help you be healthy, build financial security, and balance work and home life. At The Hanover, you'll enjoy what you do and have the support you need to succeed.

Benefits include:

• Medical, dental, vision, life, and disability insurance

• 401K with a company match

• Tuition reimbursement

• PTO

• Company paid holidays

• Flexible work arrangements

• Cultural Awareness Day in support of IDE

• On-site medical/wellness center (Worcester only)

• Click here for the full list of Benefits

EEO statement:

The Hanover values diversity in the workplace and among our customers. The company provides equal opportunity for employment and promotion to all qualified employees and applicants on the basis of experience, training, education, and ability to do the available work without regard to race, religion, color, age, sex/gender, sexual orientation, national origin, gender identity, disability, marital status, veteran status, genetic information, ancestry or any other status protected by law.

Furthermore, The Hanover Insurance Group is committed to providing an equal opportunity workplace that is free of discrimination and harassment based on national origin, race, color, religion, gender, ancestry, age, sexual orientation, gender identity, disability, marital status, veteran status, genetic information or any other status protected by law."

As an equal opportunity employer, Hanover does not discriminate against qualified individuals with disabilities. Individuals with disabilities who wish to request a reasonable accommodation to participate in the job application or interview process, or to perform essential job functions, should contact us at: HRServices@hanover.com and include the link of the job posting in which you are interested.

Privacy Policy:

To view our privacy policy and online privacy statement, click here.

Applicants who are California residents: To see the types of information we may collect from applicants and employees and how we use it, please click here.

Other details

• Pay Type Salary

• Required Education Bachelor's Degree

Apply Now

• Worcester, MA, USA
• Virtual