IT Digital/Web Lead

Institute For Healthcare Improvement Boston , MA 02109

Posted 7 months ago

IT Digital/Web Lead

The Institute for Healthcare Improvement (IHI) is an independent not-for-profit organization based in Boston, Massachusetts, USA. For more than 25 years, IHI has used improvement science to advance and sustain better outcomes in health and health systems across the world. IHI brings awareness of safety and quality to millions, catalyzes learning and the systematic improvement of care, develops solutions to previously intractable challenges, and mobilizes health systems, communities, regions, and nations to reduce harm and deaths. IHI collaborates with a growing community to spark bold, inventive ways to improve the health of individuals and populations. IHI generates optimism, harvests fresh ideas, and supports anyone, anywhere who wants to profoundly change health and health care for the better. Learn more at


We are seeking a highly motivated Digital/Web Tech Lead to help build the IHI's next generation customer experience solutions with focus on web and mobile sites, content delivery and other digital technology. This includes creating architectures, solutions, designs, builds and measurement while working closely with other IT team members, suppliers, and business partners. This lead role drives technical decisions, reviews, and is accountable for technical solutions lifecycle while ensuring the solutions meet IT architectural best practice, compliance, security and business requirements while increasing IHI's Digital/Web presence via various means globally.

In this position you will perform functional reviews, technical design review, oversee projects implementation from start to finish. Technical knowledge includes hands on experience with Drupal and .NET (SharePoint) platforms, web analytics solutions, search platforms, performance, and development toolsets. You will work closely with IT project managers, architects, suppliers, and business partners to ensure any proposed solutions follow industry best practices.

Essential Functions:

  • Provide technical leadership in the delivery of projects small to large for Digital Solutions.

  • Lead, support and provide technical oversight for web, application server, content management system, content, search, and web analytics solutions.

  • Review and provide solution design for all related system integrations (ex: web services/service bus/API).

  • Work closely with business teams and be in alignment with IT strategy and organizational objectives.

  • Drive and address any critical production issues.

  • Provide recommendation for web site optimization/tuning. Lead performance enhancement initiates.

  • Drive and perform products/new technologies/solutions proof of concept and evaluation.

  • Manage vendors and lead key technical decisions.


  • Bachelor's Degree in Computer Science, or equivalent plus minimum 8 years of relevant experience, including minimum 5 years in IT, 3+ years of experience building Drupal websites.

  • Hands on experience in building and deploying enterprise level Web Content Management solutions on Drupal 7 or 8 (Acquia is plus)

  • Experience with various CMS is plus (WordPress and SharePoint)

  • Extensive knowledge and experience with Object Oriented PHP & Drupal 8

  • Strong background in full LAMP stack.

  • Experienced in web API usage and development.

  • Fully understands the development lifecycle and ability to deploy at every stage.

  • Strong background with Javascript and JS libraries.

  • Proficient in web technologies such as HTML5, CSS3, SASS, and Bootstrap

  • Experience working collaboratively using version control systems (Git/GitHub).

  • Knowledge of basic TCP networking, DNS, HTTP(S)/1.1/2.0, LoadBalancing, HA, Clustering

  • Experience working with or ability to quickly learn web marketing platforms including Hubspot, Google Analytics & Webmaster Tools, Google Data Studio, Google Tag Manager and Event Tracking.

  • Knowledge of SSO, SAML, OAUTH

  • Experience with responsive web development

  • Strong knowledge in system integrations

  • Good knowledge of SDLC processes and tools and Agile or SCRUM processes

  • Ability to handle cross-browser and cross-platform issues effectively

  • Ability to translate requirements into detailed design and solution documents

  • Demonstrated ability to troubleshoot and program complex application stack

  • Excellent interpersonal, communication and team-facilitation skills

  • Strong attention to detail and deadlines

  • Ability to work well under pressure and work on multiple projects concurrently

  • Ability to work well with global team members/suppliers

  • Ability to work independently with minimal supervision

  • Personal commitment to workplace diversity, inclusion and equity

IHI is proud to be an equal opportunity workplace and an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, religion, gender, marital status, national origin or ancestry, disability, veteran status, military service, age, sexual orientation, gender identity, genetic information, or political belief or activity. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation to complete our application, please let us know.

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IT Digital/Web Lead

Institute For Healthcare Improvement