We are seeking multiple temporary contract IT Desktop Support Technicians in the Suffolk, VA metro area. The ideal candidate will have a well-rounded skill set to include solid desktop (Mac and Windows), Android devices, networking and LAN cabling.
This is a 3-6 month temporary contract opportunity
3-5 years experience with the setup, configuration, and maintenance of PC desktops, laptops, and related peripheral devices (printers, scanners, etc.).
Expert knowledge of installing, troubleshooting, administering Windows Operating System, Microsoft Office suite, Internet Explorer, Google Chrome, McAfee Anti-Virus Software, Adobe Acrobat Reader/Writer, and other commercial business software products.
Knowledge with setup, configuration, and troubleshooting of Android and Apple mobile devices.
Working knowledge of supporting and troubleshooting Ethernet based LAN/WAN environments, including network protocols and concepts (TCP/IP, DNS, DHCP, etc.)
Expert working knowledge and experience with Google E-mail and Exchange E-mail application installation, administration, troubleshooting and training (PST files, calendaring, distribution lists, etc.).
Possesses professional and courteous attitude with customers, team members, and support vendors; and has the ability to communicate clearly and effectively with each.
Possesses excellent customer service skills and is teamwork oriented.
Possesses excellent problem solving skills and has the ability to utilize available resources to assess/resolve problems in a timely manner.
Possesses good organization and time management skills.
Possesses the ability to create documentation on technical issues and solutions that are easy to understand.