IT Desktop Support Specialist

Job Description

The Associate Specialist II has a general knowledge within designated Information Technology (IT) area of responsibility that is applied to diverse assignments. This role executes assigned tasks and collaborates on IT projects while exhibiting consistent, current knowledge of new technologies and platforms.

• Assess, maintain, support, and modify existing solutions utilizing standard procedures and techniques

• Apply methodology to support business applications, and investigate operational problems as necessary

• Prepare full spectrum of specifications and user requirements

• Assist higher-level specialist in the development of highly complex solutions

• Participate with cross-functional team members in issue identification, process impacts, and solution development discussions to optimize end-to-end solutions

• Provide on-call technical support for end users as required

• Other duties as assigned

Preferred Qualifications

• Accredited degree or global equivalent in Computer Science, Engineering, Business Management, or other related discipline

• Two (2) years related experience in technical services for hardware/software engineering and production support of Information Technology (IT)

• Demonstrated strong technical and non-technical communication skills, both oral and written

• Strong team-oriented interpersonal skills

• May require knowledge in support of messaging environments

• May require proficiency in areas of voice telecommunications technologies, including cell phones, calling cards and connections with user environments

• May require proficiency in end user services support, including knowledge of help desk management processes, desktop support, or asset management