IT Desktop Support Analyst

Join The #1 Furniture Company-Join The #1 Furniture BrandAshley Furniture Industries, Inc. is the largest manufacturer of furniture in the world. Established in 1945, Ashley offers one of the industry's broadest product assortments to retail partners in 123 countries.Apply today to our IT team at Ashley Furniture - the World's Largest Furniture Manufacturer!Our IT team combines a highly skilled workforce, the most advanced equipment available, and incredible computer optimization to create one of the most agile operations in the industry!Location: Saltillo, MS2nd shiftSummary:
The Desktop Support Analyst is responsible for all in-house repairs of laptop and desktop computers, servicing equipment and imaging and inventory. This position will receive, prioritize, document and actively resolve end-user help tickets as well as troubleshoot Microsoft Desktop Operating System and application issues. The Desktop Support Analyst will adhere to the company computer security policy, software standards and other company and departmental policies and processes.Responsibilities: * Perform tasks such as installation of images, data migration, troubleshooting general office productivity applications, applying securing configurations and custom application support. Install, test and promote software and hardware components to completion. * Assist other IT Specialists, IT Management and users in the resolution of problems related to the correct operations of the desktop environment. * Escalate problems, when required, to the appropriately experienced technician. * Demonstrate core values of People, Service Excellence, Trustworthiness, Process Simplicity and Product Value. * Cordially and professionally interact with customers, vendors, superiors, peers and others. * Monitor and track IT assets, inventory and warranty periods of machines. * Demonstrate the Company's Core and Growth Values in the performance of all job functions. * Maintain reliable attendance. * Actively participate in departmental meetings, training and education. Assist with training other employees and providing backup. * Complete other assignments and special projects as requested.Who Are We?At Ashley, we're more than a business…we're family. As the largest manufacturer of home furnishings in the world, we know what it takes to build incredible furniture and future leaders. We're problem solvers with the grit to persevere during challenging times and innovators who won't coast when times are good. We create solutions, not excuses. And never settle for status quo. It's the reason we're always searching for better ways to delivering an exceptional customer experience. That's why Ashley Furniture is #1 in our industry.Ready to grow? You've come to the right place. Ashley Furniture has a "Growth Mindset", and once you join our team, you'll learn from the best in the business.Apply today and find your home at Ashley!Benefits We Offer*

Health, Dental, Vision, Employee Assistance Program * Paid Vacation, Holidays, and Your Birthday off * Generous Employee Discount on home furnishings * Professional Development Opportunities * Ashley Wellness Centers (location specific) and Medical Tourism * Telehealth* 401(k) and Profit Sharing * Life InsuranceOur Core Values * Honesty & Integrity * Passion, Drive, Discipline * Continuous Improvement/Operational Excellence * Dirty Fingernail * Growth FocusedTo learn more about Ashley Furniture, our community engagement programs, environmental stewardship, and our core values, please visit our Corporate Social Responsibility information page:Corporate Social ResponsibilityWe are an equal opportunity employer and provide a drug-free working environment. While Ashley appreciates the interest of all candidates only those meeting specific position requirements may be contacted. Principals Only.