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IT Desktop Support
Corning , NY 14830
Posted 3 months ago
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div p strong Job Title: /strong /p p IT Desktop Support - Corning, NY /p p strong
/strong /p p p span One of the worlds leaders in materials science, our client has an opening for an IT Desktop Support Representative to work onsite in Corning, NY for a year long contract. Imagine everything that you could learn to advance your career while working at a company with a 166-year track record of creating life-changing inventions.
This position seeks talented candidates who will put the customer at the center of everything they do. Inquire about this opportunity and you could end up on a diverse and inclusive team where youll not only be valued but feel inspired to give your all to get the job done. /span /p The Corporate Field Services Technician will provide technical assistance and support for incoming service requests/incidents related to computer systems, software, hardware and infrastructure both in-person and (at times) remotely within the Corning Valley (USA). The candidate will possess an aptitude for working with Microsoft-based applications, with emphasis on Windows 7/10 and MS Office suites (2010/2013/2016). Candidates will rely on internal training, previous knowledge, and informed judgment to identify, diagnose, and resolve or route tickets accurately and in accordance with documented processes. br br Daily tasks include (but are not limited to): br o Active Directory Administration br o Limited support for corporate mobile devices br o Familiarity with cloud applications (Box, Office365, etc.) br o Troubleshooting Cisco VPN connectivity br o Familiarity supporting Citrix connectivity br o Remediating Symantec Endpoint Protection br o Dameware remote connection/utilization br o Altiris Deployment server utilization br o Asset management skills br o Internet Explorer and various browser(s) support br o Installation/configuration of various Adobe products br o Installation/configuration of Check Point endpoint client software br o Printer/driver troubleshooting & installation br o ServiceNow utilization br o Cisco WebEx service support br o Box user administration br o Deployment/configuration of standard IP telephony br o Hardware ordering/deployment br br Additional responsibilities may include: br o Documentation (records) management br o Knowledge base utilization br o Project interaction br o Customer scheduling/follow-ups br o End user equipment moves (disconnect/reconnect) br o Multi-team interaction and/or technical roundtable participation br o Standard device imaging via USB/PXE server(s) br o Smart-Hands tasks/functions outside of standard operational work br br Performance is measured on a variety of key performance indicators, priority matrix comprehension/adherence, SLA, and customer service. The successful candidate will provide excellent customer service and adhere to all service management principles, documented processes, and team guidelines.
This role requires the ability to interact professionally with a diverse group of customers, team members, managers, and subject matter experts in-person. The Corporate Field Services technician will take ownership of follow up status and communicate progress regularly to both their customers and leadership (when requested). Excellent communication skills, prompt time-to-resolution/fulfillment, technical knowledge, organizational skills, and multitasking are necessary attributes to meet the expectations of the position. /p /div div p strong Job ID: /strong br 340097 strong Dept ID: /strong br 10601 strong Location: /strong br Corning, NY br United States of America strong Industry: /strong br Online / Full App strong Job Type: /strong br Temp Position br strong Folder Group ID /strong br 258 br /p p strong Posted Date: /strong 9/21/2018 /p p strong Domain: /strong arna /p p Contact: /p /div BR Advantage Resourcing Americas, Inc. is an Equal Opportunity Employer offering employment without regard for race, color, religious creed, national origin, ancestry, gender, marital status, age, sexual orientation, sex, gender identity, disability, veteran status, or other legally protected categories. Advantage Resourcing is a VEVRAA Federal Contractor.