IT Desktop & Field Services

Bob's Discount Furniture Shorewood , IL 60404

Posted 7 months ago

IT Desktop & Field Services

The IT Desktop & Field Services role is responsible for ensuring that company's office systems, applications, network, telecommunications, end user devices and associated equipment run smoothly by receiving, prioritizing, documenting and actively resolving end user help requests. Provide technical, software, hardware, and network support to our Retail and Distribution Center Locations


  • Responsible for On Site Level II Technical Support of our Distribution Centers, Depots and Retail Locations.

  • This person would be the IT liaison in the field keeping IT Management updated on field issues.

  • Work remotely with our Infrastructure and Networking Teams to be the onsite technician to troubleshoot and remediate any on- site issues. Wireless Access and Performance, Printing Issues, Connectivity, etc

  • Responds to and logs requests for technical assistance in person, via phone and electronically

  • Diagnoses and resolves technical hardware and software issues

  • Work with IT vendors on technology deployments and refreshes.

  • Researches problems using available information resources

  • Identifies and escalates situations requiring urgent attention

  • Tracks and routes problems and requests, and documents resolutions

  • Perform hands on fixes at the desk top level including installing, upgrading and troubleshooting end user hardware and software

  • Stays current with system information, changes, and updates

Required Qualifications

  • MIS Degree or 3-5 years in a Desktop Support Role

  • Excellent communication skills both verbal and written

  • Strong analytical and problem-solving skills

  • Ability to work collaboratively within a team

  • Excellent Driving Record

  • Excellent organizational skills with ability to multi-task, plan and prioritize in a high volume environment with competing demands

  • Networking Experience, Desktop

Preferred Qualifications

  • Industry related degree is preferred

Bob's Discount Furniture is proud to be an Equal Opportunity Employer and is committed to reasonably accommodating qualified persons with disabilities to enable them to perform the essential duties of their position.

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IT Desktop & Field Services

Bob's Discount Furniture