IT Desktop & Field Services

Bob's Discount Furniture Shorewood , IL 60404

Posted 7 months ago

IT Desktop & Field Services

The IT Desktop & Field Services role is responsible for ensuring that company's office systems, applications, network, telecommunications, end user devices and associated equipment run smoothly by receiving, prioritizing, documenting and actively resolving end user help requests. Provide technical, software, hardware, and network support to our Retail and Distribution Center Locations

Responsibilities

  • Responsible for On Site Level II Technical Support of our Distribution Centers, Depots and Retail Locations.

  • This person would be the IT liaison in the field keeping IT Management updated on field issues.

  • Work remotely with our Infrastructure and Networking Teams to be the onsite technician to troubleshoot and remediate any on- site issues. Wireless Access and Performance, Printing Issues, Connectivity, etc

  • Responds to and logs requests for technical assistance in person, via phone and electronically

  • Diagnoses and resolves technical hardware and software issues

  • Work with IT vendors on technology deployments and refreshes.

  • Researches problems using available information resources

  • Identifies and escalates situations requiring urgent attention

  • Tracks and routes problems and requests, and documents resolutions

  • Perform hands on fixes at the desk top level including installing, upgrading and troubleshooting end user hardware and software

  • Stays current with system information, changes, and updates

Required Qualifications

  • MIS Degree or 3-5 years in a Desktop Support Role

  • Excellent communication skills both verbal and written

  • Strong analytical and problem-solving skills

  • Ability to work collaboratively within a team

  • Excellent Driving Record

  • Excellent organizational skills with ability to multi-task, plan and prioritize in a high volume environment with competing demands

  • Networking Experience, Desktop

Preferred Qualifications

  • Industry related degree is preferred

Bob's Discount Furniture is proud to be an Equal Opportunity Employer and is committed to reasonably accommodating qualified persons with disabilities to enable them to perform the essential duties of their position.


icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Tax Professional

H&R Block, Inc.

Posted 5 days ago

VIEW JOBS 10/16/2019 12:00:00 AM 2020-01-14T00:00 Job Description Tax Professional Seeking experienced seasonal Tax Preparers eager to serve clients with diverse tax needs, generate business growth, and advance their tax knowledge. We offer competitive pay, incentive pay opportunity, flexible schedules, and advanced tax training and certification. H&R Block is the industry's largest consumer tax services provider¹ and we have been focused on client service for over 60 years. Apply today using any device at www.hrblock.com/careers > Tax Office Jobs Tax Professional duties include: * Conducting face-to-face tax interviews with clients * Preparing complete and accurate tax returns * Generating business growth, increasing client retention, and offering additional products and services * Providing IRS audit support * Mentoring and supporting teammates Minimum Qualifications Required Skills & Experience: * High School Diploma or equivalent * Experience in accounting, finance, bookkeeping or tax * Experience completing individual returns * Tax planning and audit support * Ability to effectively communicate in person and in writing * Experience working in a fast-paced environment * Successful completion of the H&R Block Tax Knowledge Assessment or equivalent * Must complete 18-hour continuing education requirement and meet all other IRS and applicable state requirements Preferred Skills & Experience: * Bachelor's degree in Accounting or related field * CPA or Enrolled Agent certification * Experience completing complex returns (individual, trust, partnership) * 5+ years experience in accounting, finance, bookkeeping or tax * Sales and/or marketing experience Bilingual candidates strongly encouraged to apply! H&R Block is an equal opportunity employer. 1 Based on annual revenues for sales of tax preparation products and services. H&R Block, Inc. Shorewood IL

IT Desktop & Field Services

Bob's Discount Furniture