IT Desktop Administrator

Spectrum Brands Middleton , WI 53562

Posted 1 week ago

Division Information

Spectrum Brands utilizes a Shared Services model that enables resources to be leveraged across the organization. The Shared Services team is made up of information technology, human resources, indirect sourcing, finance & accounting professionals that support all business units. Shared services teams are headquartered in Middleton, Wisconsin but have members across the country.

Job Summary

The IT Desktop Administrator is responsible for assisting end-user departments and individuals with second level incident analysis and resolution and accurate logging of the incident in the incident management system. The IT Desktop Administrator position is dispatched to the end user's desk in order to provide the necessary assistance to resolve technical problems that cannot be handled via remote control. It is the responsibility of the IT Desktop Administrator to follow-up and provide problem resolution in a timely manner.

Primary Duties & Responsibilities

Support (50%)

  • Provides desktop support for LAN based PC's on both the operating system and the applications levels. Documents all requests for assistance by logging all calls in the incident management system.

  • Take calls presented into the IT Service Desk when not on an on-site service call.

  • Performs upper level problem management of user, pc, phone, and software issues when Service Desk Admins and Desktop Support 1 teams are unable to resolve

  • Provides printer support including troubleshooting and resolving all facets of printing issues.

  • Provides 24/7 on-call support for all business critical applications/systems on a rotating schedule with the rest of the Customer Service support team members in accordance with the IT On-Call Support Policy. Must be accessible by phone during the on-call hours, responding, when contacted, within 30 minutes.

Technical (30%)

  • Provides technical consultation and support to customers in the use of industry standard PC hardware and software.

  • Assists in the installation of new PC's by imaging and delivering to the users.

  • Installs, configures, and troubleshoots IP phones delivering those phones to the users.

  • Performs PC and phone moves/adds/changes.

  • Performs AD maintenance on a regular basis.

Maintenance (10%)

  • Develops and maintains incident resolution database and works constantly to improve the incident resolution process.

  • Maintains relationships with internal and external IT customers measuring client satisfaction and recommending appropriate steps to enhance IT customer satisfaction.

  • Monitors and updates incidents logged in the Help Desk ticketing system.

  • Be available for travel to remote Spectrum Brands locations for routine project and on-site support.

Other/General (10%)

  • Other duties as assigned.

Education and Experience Profile

  • Bachelor's degree in Information Services objectives or equivalent experience.

  • Minimum 2 years of information services experience.

  • Minimum 2 years customer service experience

Required Skills

  • Proficient in Windows operating systems

  • Proficient in the Microsoft Office Professional Suite

  • Proficient in the use of administrative tools (User Manager, Active Directory)

  • Proficient on PC hardware, printers and RF devices

  • Knowledge of the MAC operating system

  • Excellent communication, organization, and customer service skills required

  • Proficient in wireless devices

  • Strong interpersonal and team skills

  • Ability to lift 20 lbs.

Work Environment

Working conditions are normal for an office environment.

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this job/classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Spectrum Brands is an Equal Employment Opportunity/Affirmative Action employer.

#LI-AR

#SPB


See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Download the
LiveCareer app and find
your dream job anywhere
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Backup Administrator

AE Business Solutions

Posted 1 week ago

VIEW JOBS 9/11/2018 12:00:00 AM 2018-12-10T00:00 Description: AE Business Solutions is looking for a Storage Backup Administrator who is interested in working with a growing team here in Madison, WI. This individual will be working with cutting edge technologies such as CommVault and other storage solutions. Any storage knowledge is acceptable as long as you are interested in learning other technologies as you progress in this position. What you’ll do: • Commvault backups • Provisioning/assigning storage • Answering service now requests Requirements: • Willing to learn new technologies • Conceptual knowledge of storage/backup processes • General exposure and experience (conceptual) in backup in large enterprise environment • Be willing/able to obtain an employer sponsored security clearance If you are interested in joining a motivated and growing team working with innovative technologies, please send your resume and a brief note about yourself to Nathaniel Iler or, just reply/apply to this positing. AE Business Solutions does not sponsor applicants for work visas. AE Business Solutions is an Equal Opportunity Employer. Skills: BIND, HTML, Security Permanent AE Business Solutions Middleton WI

IT Desktop Administrator

Spectrum Brands