IT Deskside Support Specialist II - Quincy, MA

Atos Quincy , MA 02170

Posted 5 months ago

Atos is a global leader in digital transformation services with pro forma annual revenue of $13.6 billion and 100,000+ employees in 72 countries. We are European n 1 ranked and a key player worldwide in Cloud, Cybersecurity and High-performance Computing. Atos is also the Worldwide Information Technology Partner for the Olympic & Paralympic Games and is listed on the Euronext Paris market. Other noteworthy brands within the organization include: Atos Worldgrid, Atos Syntel, Bull, Canopy, Unify, Worldline Atos and more! For more information please visit,!

Position Title: Deskside Support Specialist II

Location: Quincy, MA

Job Description Summary:

We are currently hiring for an experienced IT Deskside/Desktop Support Specialist to work in our Quincy, MA offices to support one of our top client's standard Desktop & Laptop hardware environment.

  • Maintains, analyzes, troubleshoots, and repairs computer systems, hardware and computer peripherals.

  • Documents, maintains, upgrades or replaces hardware and software systems.

  • Supports and maintains user account information including rights, security and systems groups.

Qualifications/What you need:

  • 5-7+ years of experience in the field working as an IT Support Specialist or in a related area.

  • An associate degree in a related area (nice-to-have)

  • Familiar with a variety of the fields' concepts, practices, and procedures.

  • Relies on experience and judgment to plan and accomplish goals. Performs a variety of complicated tasks.

Core Responsibilities/What you'll be doing:

  • Install, upgrade, support and troubleshoot 10, Windows 7 and Microsoft Office, Apple, Mac, iPhones, iPads, and any other authorized desktop applications

  • Install, upgrade, support and troubleshoot for printers, computer hardware and any other authorized peripheral equipment

  • Perform general preventative maintenance tasks on computers, laptops, printers and any other authorized peripheral equipment, etc.

  • Customize desktop hardware to meet user specifications and site standards

  • Performs work in compliance within specified warranty requirements

  • Returns defective equipment/parts to maintenance inventory, documents customer repairs, maintains and restocks assigned parts inventory to insure proper spare parts levels

  • Safely package equipment for branches and arrange for the transport of the equipment

  • Responsible for monitoring, operating, managing, troubleshooting and restoring to service any terminal service client, personal computers (PC) or notebooks that has authorized access to the network

  • When the restoration is beyond the scope of the computers, laptops, printers and any other authorized peripheral equipment the Desktop Support Engineers will escalate the issue/problem to proper tier 3 support team member

  • Develop trends by monitoring and analyzing incoming calls and support requests

  • Dealing with hardware and application support queries and issues reported to the support desk and escalated to the Desktop Support Engineers

  • Provide user data and application recovery

  • Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software

  • Familiarize end users on basic software, hardware and peripheral device operation

  • Take ownership and responsibility of queries, issues and problems assigned to the Desktop Support Engineers

  • Works with vendor support contacts to resolve technical issues within the desktop environment

  • Escalate issues and involve experts wherever required in order to resolve issues as quickly as possible

Skill/Ability Knowledge:

  • Excellent technical knowledge of PC's and desktop software and hardware.

  • Able to operate effectively in a team environment with both technical and nontechnical team members

  • Able to operate with minimal supervision

  • Self-confidence and interpersonal skills

  • Analytical and problem-solving skills

  • Good communication (both verbal and written), planning and organizing skills

  • Good administration management skills

  • Strong listening skills

  • Working technical knowledge of current protocols, operating systems and standards.

  • Ability to operate tools, components and peripheral accessories.

  • Microsoft Certified Technology Specialist essential, A+ experience, Software and Hardware Troubleshooting, Windows 10, Windows 7, Windows 2000/2003/2008 experience, etc.

  • Apple, Mac, I-Phone, I-Pad

  • Microsoft Office 2007, Office 2010 support

  • TCP/IP

  • Enterprise Backup Software

  • Working knowledge of SMS, AD, Exchange 2007/2010 and remote-control tools

  • Knowledge of all software applications used within the organization

  • Professional image and grooming

  • Able to manage time effectively, set priorities appropriately, schedule calls

  • Able to maintain professional demeanor under stress

  • Able to operate within customer standard operating procedures

Soft Skills:

Thought Process: Able to understand technical concepts and can develop ways to help others learn. Ability to solve complex problems with innovative solutions. Ability to manage multiple priorities. Ability to quickly and proactively gain an understanding of the client's business problems and deliver solutions and recommendations to solve.

Interpersonal: Excellent customer service, technical, organizational, and communication skills -- in person and on the phone; effective listening and team orientation. Able to persuade, influence and negotiate with staff and vendors in critical situations. Able to motivate others and work cooperatively in a group to achieve common goals.

Your Application:

If you wish to apply for this position, please click below to complete our online application form and attach your CV in either Word, rtf or text format. Atos does not discriminate on the basis of race, religion, color, sex, age, disability, veteran status or sexual orientation. All recruitment decisions are based solely on qualifications, skills, knowledge and experience and relevant business requirements.

We are committed to making reasonable adjustments to the applications process for people with disabilities.

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IT Deskside Support Specialist II - Quincy, MA