Sorry, this job is no longer accepting applications. See below for more jobs that match what you’re looking for!

IT Delivery Director

Expired Job

Celerity Systems, Inc. Waltham , MA 02154

Posted 6 months ago

IT Delivery Director

Are you ready to take your career to the next level by creating game-changing solutions to transform the travel technology industry?

Then join Celerity as an IT Delivery Director and build a rewarding career in a fast-paced, Agile work environment that offers the excitement of a start-up with the traction of an industry leader.

The role of the IT Delivery Manager is to provide quality and consistency of on-going service delivery for the full range of IT and e-commerce products and services and, for certain accounts, act as functional entry point to provide specialist knowledge and expertise on client products and solutions.

The IDM is active for a dedicated Customer or a defined set of Customers, throughout the lifetime of the customer. The IDM mobilizes line organizations to assure delivery of Amadeus commitments in line with customer expectations.

Key member of the extended account team to ensure the right level of service to customers.

In this role, you will train in Nice, France and work in Boston, Massachusetts helping our client with complex projects using the latest technologies.

What You'll Do

  • Understand the strategy and vision around IT and e-Commerce and apply it to delivery management

  • Understand customer business, strategy, and challenges to ensure prioritization of deliveries in line with customer's needs

  • Assist Account Management in defining the Account Development Plan (ADP) according to agreed timing and standards

  • Customer Management:

  • Develop existing relationships with both IT & Business executives at the appropriate functional & operational level to reinforce & sustain strategic partnership with customers

  • Provide a regular executive summary covering the risks/issues that need management attention.

  • For small accounts, act as functional entry point to provide specialist knowledge and expertise on client products and solutions.

  • Incorporate prioritization from Account Management to ensure highest level of customer satisfaction

  • Facilitate the transition from implementation to customer management phase by being involved during the program to ensure an efficient hand-over

  • Obtain committed delivery time-scales internally, communicate accordingly to Customer: ensure their adherence to the plan & follow up on delivery dates

  • Attend Steering & regular meetings with customer, and lead/chair Delivery Bi-laterals meetings in the absence of an ISM

  • Ensure that delivered solution or service to customer corresponds to what has been defined in the contract & that customer understands its full capability

  • Pro-actively manage the ongoing pipeline & status of all functional deliverables according to customer commitments & expectations, including standard products, Day-2 deliverables, bespoke development, consulting & other Services

  • Mobilize and coordinate line organization (product management, development, service delivery management, ...) to assure delivery of 1A commitments in line with customer expectations

  • Act as prime point of escalation for all ongoing functional issues (eg. CRs & Work Orders in delivery) through the extended account team and the FAM sessions

  • Create, manage, and keep updated an Airline IT Dashboard per customer in order to provide accurate status of all deliverables, including risks & issues. (Internal Airline IT Dashboard)

  • Provide a regular executive summary covering the risks/issues that need management attention (Management Dashboard & FAM submission)

  • Contribute to the invoicing process of the delivered product implementation & bespoke development.

  • Stay up-to-date with product evolutions and Portfolio expansion

  • Adopt and implement the Account Management vision and strategy through the Performance & Development Review process (MBO process)

  • Adhere to standard Delivery Management processes, procedures, tools and techniques

  • Participate in a continuous improvement process for measuring and improving performance, satisfaction, and skills (via targeted training).

About You

  • Bachelors or Master's degree in Computer Science, Engineering, Mathematics, or equivalent experience

  • At least 7 years airline experience

  • At least 5 to 10 years in a comparable position managing IT customers

  • At least 5 to 10 years in managing IT projects and/or implementations

  • Broad experience in Customer Management and/or IT Project Management and/or Management and Implementation of Airline IT projects

  • Languages: Proficiency in English (written and spoken), additional languages would be an asset.

  • High level of knowledge of IT products, specifically on Altea (RES, TKT, INV, DCS: functional and technical); e-commerce as well as cross-functional views

  • Proficient in project management tools and methodologies

  • Experience in managing, directing and motivating teams in a matrix organization

  • Multi-cultural approach

  • Change management and flexibility

  • Customer focused

  • Accountable and proactive approach to problem solving

  • Excellent communication skills; capable of interfacing with customers at all levels

  • Well-developed business process analysis skills; analytical and conceptual thinking

  • Self-motivated but ability to work effectively within a team

  • Good communication and presentation skills (with customers at senior management level)

  • Very good relational skills with people, ability to develop internal networking

  • Able to multi-task and to work towards deadlines

  • High level of organizational skills

We Are Celerity

Celerity, founded in 2002, is a full-service digital integration consultancy that fuses technology, strategy, and design together to create seamless, beautiful experiences across a variety of industries including travel and hospitality, media and entertainment, healthcare, financial services, manufacturing, and non-profit. Acquired in 2015, Celerity is a subsidiary of AUSY Group, a France-based IT consultancy. Celerity has a global network of over 6,000 employees working 16 countries, as well as a development center in Sibiu, Romania to support enterprise clients across the globe.

You can also get to know us better on Instagram, Facebook, Behance, Dribbble, LinkedIn, and Twitter.

Build Your Career

At Celerity, your professional growth plan focuses on accelerating your career by fusing personal interests with training and mentorship. We recognize in this ever-evolving digital world, there is extreme value in learning new skills and technologies. Celerity provides opportunities to shape skill sets, work with an amazing team of industry-leading consultants and exciting clients, in addition to professional trainings and certifications that best align with your career goals.

Benefits

Our People are everything. Celerity provides a diverse and holistic benefit package: Check out what joining Celerity can do for you and your family.

We are proud to be an Equal Opportunity Employer.

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Celerity is committed to providing veteran employment opportunities to our service men and women.


See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Download the
LiveCareer app and find
your dream job anywhere
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Associate Director / Director Clinical Science Emerging Innovations Unit

Astrazeneca

Posted 5 days ago

VIEW JOBS 12/6/2018 12:00:00 AM 2019-03-06T00:00 Associate Director / Director Clinical Science, Emerging Innovations Unit Location: Cambridge, UK Emerging Innovations Background The Emerging Innovations Unit (EIU) is a small, virtual and externally-focused R&D group within AstraZeneca that takes an entrepreneurial approach delivering medicines to patients. We achieve this primarily by repurposing internal AZ assets for new diseases, both inside and outside of our core therapeutic areas. We do this through a combination of internal programs and through pioneering 'Open Innovation' partnerships with external investigators (refer to: http://openinnovation.astrazeneca.com/). The EIU also identifies and oversees the 'incubation' of novel technologies that could become the next generation of approaches to discover and/or develop innovative pharmaceuticals or assist in identifying patient populations that could benefit from our medicines. The EIU is sub-function part of the Scientific Partnering & Alliances (SP&A) group within the Innovative Medicines and Early Development (IMED) Biotech Unit. Summary description This is unique role requires an exceptional individual who is innovative, passionate about science, and can generate and lead new drug repositioning projects in a global R&D environment. As the EIU, you will be vital to our success in initiating and championing the advancement of new collaborative translational and early clinical research projects, through both internal drug repositioning efforts and through our Open Innovation program. You will be entrepreneurial in your approach, working extensively with the external research community to explore cutting-edge science through identification and testing of novel hypotheses. You will also directly contribute to building and executing on the strategic vision of the group, which continually seeks to innovate with new business models and pioneering ways to bring value to IMED and AstraZeneca. We are looking to appoint a Physician with either significant clinical experience seeking entry to the biotech/pharmaceutical industry or previous experience of clinical drug development. Candidates should have a background in translational/clinical research experience and the knowledge to evaluate and develop new scientific opportunities through internal and external collaborations. With our commitment to 'Follow the Science,' a broad range of disease area expertise is desirable, including but not limited to immunology, cardiovascular/renal, endocrinology, inflammation, respiratory, oncology, and neurology. The role will be primarily office-based, with some national and/or international travel to support projects and participate in team development meetings. Job Purpose * Identify and progress new opportunities for AZ assets from analysis of internal and external drug projects, and via an externalised network of collaborations (e.g. CROs, academic labs and industrial partners). * Develop and lead translational/early clinical projects in areas of ground-breaking science, supported through internal or external resources. * Support ongoing collaborations and any future AZ/academia Open Innovation initiatives through the review, development, and execution of collaborations with investigators. * Potentially help create new companies in drug repositioning/new technologies and continue to establish an entrepreneurial culture within AZ. Major Responsibilities and Accountabilities: Responsible for initiating and leading projects, including responsibility for setting and maintaining the highest scientific standards, developing the discipline to meet future demands, and engaging and managing the efforts of top academic collaborators. Specifically: * Advise the unit on new core science and/or disease area opportunities within areas of expertise, both within and outside of existing EIU group strategy. * Evaluate, recommend and manage external collaborations (including externalised networks with CROs, academic centres, and biotech companies) to progress translational/early clinical projects. * Implement and manage all aspects of external research studies in support of portfolio projects, include resource allocation, and management. * Champion and lead the strategic direction of own projects and initiatives. * Ensure IP assets are developed, managed and protected. * Seek and apply best practices in processes, data analysis, and decision-making in leading project teams in a virtual environment. * Contribute to the overall success of the wider SP&A and R&D functions. Additional for the Director-level role: * Devise and champion project strategies for at least one therapeutic area, including development plans for individual assets as appropriate. * Contribute to the EIU group strategy and initiatives. * Supervise and mentor internal colleagues and external collaborators as needed. Essential Requirements: * MBBS / MBChB / MD or equivalent with either significant clinical experience seeking entry to the biotech/pharmaceutical industry or previous clinical phase drug development experience. * In-depth understanding of medicine in its broadest context with specialist knowledge in at least one therapy area applied proactively to influence business objectives. * Demonstrated success in leading multidisciplinary teams. * Desire and willingness to 'Follow the Science' beyond core disease area of expertise. * Highly developed problem solving and risk management skills. * Highly developed influencing skills and a proven ability to work globally and cross-functionally. * Ability to act as an external ambassador and to influence external organizations and key opinion leaders to progress projects and enhance the image and reputation of AstraZeneca. * Ideal candidate will have research experience either drug development, early phase clinical trials, or translational research. Desirable factors * Post-graduate research degree e.g. PhD or MDRes * Experience in initiation and delivery of interventional clinical trials * Pharmacovigilance experience Success Factors and Capabilities * Therapy Area Expertise: A deep understanding of at least one therapeutic area, a broad foundation in clinical medicine, and the ability to translate experiences to unfamiliar therapeutic areas. * Drug Development: A broad knowledge of translational research and early (phase I - II) clinical drug development. * Innovation: The ability to identify and apply new thinking, novel ideas, innovative technology and practices that create business value for the organization. * Flexibility/Adaptability: The ability to realize the benefits of different positions, to change plan efficiently if circumstances dictate, to modify views considering new or conflicting evidence. * Initiative: The ability to recognize and seize opportunities, initiating actions that go beyond a standard response to a situation or request from others, with no task too small. Reporting Relationship: Head, Emerging Innovations AstraZeneca is a global, innovation-driven biopharmaceutical business that focuses on the discovery, development, and commercialization of prescription medicines for some of the world's most serious diseases. However, we're more than one of the world's leading pharmaceutical companies. At AstraZeneca, we're proud to have a unique workplace culture that inspires innovation and collaboration. Here, employees are empowered to express diverse perspectives - and are made to feel valued, energized and rewarded for their ideas and creativity. Next Steps – Apply today! To be considered for this exciting opportunity, please complete the full application on our website at your earliest convenience – it is the only way that our Recruiter and Hiring Manager can know that you feel well qualified for this opportunity. If you know someone who would be a great fit, please share this posting with them. To apply for this position, go to the AstraZeneca global career site: https://job-search.astrazeneca.com AstraZeneca is an equal opportunity employer. We consider all qualified applicants for employment without discrimination in regards to disability, gender, sexual orientation, national origin, age, religious belief, gender or any other characteristic protected by law. Where applicable, AstraZeneca only employ individuals with the right to work in the respective countries. Date: Nov 2018 Astrazeneca Waltham MA

IT Delivery Director

Expired Job

Celerity Systems, Inc.