POSITION INFORMATION: This role will be part of a team that ensures the stability, integrity, and efficient operation of the Electronic Health Records (EHR) platforms. The position requires deep understanding and experience with the implementation of databases (Cache`) and knowledge of Linux/Unix platforms. This position is part of a collaborative group and has shared responsibility for design, build, testing, implementation and optimization of the EHR platform.
This position is responsible for managing the system to the vendor's best practice recommendations, as well as the growth, stability and security. The team has oversight and responsibility for infrastructure and upgrade projects on the database platform (Cache`), and will assist non-infrastructure teams with technical considerations in their projects. Helps identify, communicate, and resolve issues in order to maximize the benefit of IT systems, participates in technical research and development to enable continuing innovation within the infrastructure and ensures related procedures adhere to organizational values.
Responsibilities listed in this section are core to the position. Inability to perform these responsibilities with or without an accommodation may result in disqualification from the position.
Installs and maintains the administrative and monitoring tools necessary for high levels of availability and performance of production EHR system (Cache` and Chronicles).
Applies upgrades and updates to production and nonproduction environments.
Monitors and proactively address problems and issues.
Develops and monitors operational processes associated with EHR production databases (Cache`).
Designs and develops databases and prepares implementation plans for application upgrades and roll-out.
Supports and manages databases and optimizations.
Participates in training and quality improvement activities.
Understands performance metrics, monitoring system performance, and troubleshooting issues.
Manages the logins for different types of access, including login behavior and working environment configuration.
Configures and maintains environment copies according to the environment strategy.
Responds to emergency and afterhours issues.
Engages in capacity planning exercises to ensure adequate system resources.
Collaborates with technical teams and vendor to ensure proactive support.
Writes and maintains scripts to improve system management tasks.
Participates in your change control process for all planned application and technical activities.
Maintains and tests processes related to business continuity.
Follows vendor best practices for hardware and software configuration.
Other duties as assigned.
Affiliate Disclosure: This position is subject to individual review/management and/or integration as part of a team subject to review/management by a representative(s) of one or both of The Board of Regents of the University of Oklahoma, a constitutional entity of the State of Oklahoma, (the "University), and/or OU Medicine, Inc., an Oklahoma not-for-profit corporation ("OUMI"). By my submission of information, I acknowledge and agree to the exchange and sharing between the University and OUMI of any information submitted by me, whether written or oral.
Education and Experience: Bachelor's Degree in related field and 3 years of relevant experience OR an equivalent combination of education and experience, substituting an additional 4 years' experience for a Bachelor's Degree. Experience consists of operational implementation and maintenance of complex and large-scale EHR databases, database administrator or an application developer in a Linux/Unix environment.
Licensure/Certifications/Registrations Preferred: Current technical/database certifications preferred. Preference will be given to candidates that currently hold a EHR certification. If candidate does not have this certification, specific EHR modules certification is required within 4 months of class completion. Classes will begin within first 2 weeks of hire based on class availability.
Experience and proficiency with database (Cache` and Chronicles) utilities.
Strong Unix skills using the commandline prompt, including navigating directory structures and file manipulation.
Understanding of operating system concepts such as user and group ownership and file permissions, file system/volume group configuration, etc.
Knowledge of a command shell (Korn, POSIX, Bourne, or C), plus languages and utilities such as AWK, SED, and Perl.
Ability to create, understand, and follow processes to ensure successful execution of critical maintenance procedures.
Strong technical and problem-solving skills, and the ability to be on call and work weekends when necessary.
Good knowledge of RedHat Linux, VMWare, and SQL a plus.
Must have computer skills and dexterity required for data entry and retrieval of information.
Must be proficient with Windows-style applications and keyboard.
Effective verbal and written communication skills and the ability to present information clearly and professionally to varying levels of individuals throughout the patient care process.
Strong conflict resolution skills.
Strong technical skills.
Analytical skills and logical thought processes in order to formulate solutions to problems.
Ability to work under stressful situations so that communications with users, IT staff, and vendors continue to be objective and professional at all times.
Ability to work with frequent interruptions and frequent changes in priorities.
Ability for occasional out of town travel.
Flexible scheduling such as working nights, weekends, extended shifts, etc.
Remains knowledgeable on current federal, state and local laws, accreditation standards or regulatory agency requirements that apply to the assigned area of responsibility and ensures compliance with all such laws, regulations and standards.
Adheres to Code of Conduct and Mission & Value Statement.
The University Of Oklahoma