About the Position:
The position of the IT Data Analyst is responsible for developing and implementing data analyses, data collection systems, and reporting capabilities to enhance and ensure the Juniper IT department is executing at the greatest efficiency and effectiveness. This position should be highly skilled in all aspects of data analytics, including data acquisition, processing, generation, and visualization. This individual will be accountable for the generation of key performance indicators and measures and advise on data and process improvements for greater organizational and vendor accountability and transparency.
Develop, implement, and maintain leading-edge analytic systems, taking complicated problems and building simple frameworks.
Identify trends and opportunities for growth through analysis of complex data sets.
Evaluate organizational methods and provide source-to-target mappings and information-model specification documents for data sets.
Create best practice reports based on data mining, analysis, and visualization.
Evaluate internal systems for efficiency, problems, and inaccuracies, developing and maintaining protocols for handling, processing, and cleaning data.
Work directly with management and stakeholders to gather requirements, provide status updates, and build relationships.
Work closely with service owners, service integration managers, and process owners to understand and maintain focus on their analytical needs, including identifying critical metrics and KPI's, and deliver actionable insights to relevant decision makers.
Proactively analyze data to answer key questions from stakeholders with a focus on what drives business performance, investigating and communicating areas for improvement in efficiency and productivity.
Create and maintain rich interactive visualizations through data interpretation and analysis integrating various reporting components from multiple data sources.
Define and implement data acquisition and integration logic, selecting the most appropriate combination of methods and tools within the Juniper defined technology stack to ensure optimal scalability and performance of the solution.
Develop and maintain databases by acquiring data from primary and secondary sources, and build scripts that will make the data evaluation process more flexible and/or scalable across data sets.
Identify, analyze, and interpret trends or patterns across complex data sets and processes.
Locate and define process improvement opportunities and work with process owners and stakeholders to implement such opportunities.
Skills and Qualifications:
Bachelor's degree in Mathematics, Computer Science, Economics, or Statistics
3+ years of experience as a data analyst or business analyst
Lean Six Sigma knowledge and experience. Green Belt or higher preferred
Excellent analytic skills, including data mining, evaluation, analysis, and visualization
Strong technical writing experience in relevant areas, including queries, reports, and presentations
Technical expertise regarding data models, database design development, data mining and segmentation techniques
Strong working knowledge of SQL, Excel, Power Pivot, Power BI, DAX, Tableau
Ability to program in newer and emerging languages such as R and Python desired
Good working knowledge and experience in ITIL frameworks and processes
Good knowledge, experience, and understanding of ServiceNow tool and data structure