IT Customer Support Technician

IT Helpdesk Technician (Temporary - 6 Month Contract to Hire)

Location: Knoxville, TN (On-site)

Work Hours: 8:00 AM - 5:00 PM, Monday to Friday

Position Type:
Temporary (6 Month Contract to Hire)

Overview: We are seeking a dedicated IT Helpdesk Technician for a 6-month contract to hire position. The successful candidate will be responsible for providing top-notch IT support to our staff, ensuring smooth technical operations. This role requires a solid understanding of Windows environments and experience with Office 365 user setup and password management.

Key Responsibilities:

• Provide first-level technical support to end-users via phone, email, and in-person.
• Troubleshoot and resolve hardware, software, and network issues in a timely manner.
• Install, configure, and maintain Windows computer systems and peripherals.
• Assist with Office 365 user setup and password management.
• Maintain accurate records of support requests, issues, and resolutions using the helpdesk ticketing system.
• Follow up with end-users to ensure issues are fully resolved and provide excellent customer service.
• Collaborate with other IT team members to escalate and resolve complex issues.
• Ensure compliance with company IT policies and procedures.

Requirements

Qualifications:

• 1 to 2 years of experience as an IT Helpdesk Technician or similar role.
• Strong knowledge of Windows operating systems.
• Experience with Office 365 user setup and password management.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Strong organizational skills and attention to detail.
• Ability to handle multiple tasks and prioritize effectively.

Preferred Qualifications:

• CompTIA A+ or similar certification.
• Experience with helpdesk ticketing systems.

Benefits

Benefits:

• Competitive hourly rate with potential for full-time hire after the contract period.
• Opportunity to work in a dynamic and supportive environment.
• Gain experience and develop skills in a growing IT department.