IT Customer Support Specialist III / Morris Village

Job Responsibilities

With our Agency's mission to support the recovery of people with mental illnesses, we provide a complete array of medical and support services for children, adults, and families throughout South Carolina.

This position is located at the Department of Mental Health, 610 Faison Drive, Columbia, SC 29203.

Responsibilities for this IT Costumer Support Specialist III include but are not limited to:

• Performs Desktop support for Inpatient Services personnel.

• Administers the Inpatient Services Help Desk.

• Participates in system configuration and equipment installation.

• Conducts interviews with users to define needs and make recommendations to support users' needs.

• Assists in administration of various communication systems and equipment.

• Communicates information from Network Services to various levels of staff in the supported areas.

Minimum and Additional Requirements

State Minimum Requirements: A high school diploma and experience in office automation systems, data communications system design, installation, operation, repair, or processing of information in a data processing environment or related systems. An associate degree or a bachelor's degree in a related field may be substituted for the required work experience.

Agency (Facility) Minimum Requirements: A high school diploma and experience in information technology, electronics technology systems, or other related areas. An associate degree or bachelor's degree in a related field may be substituted for the required experience.

Note: If any Agency Requirements are listed above, applicants must also meet those requirements to be considered for the position.

Additional Comments

The selected candidate must have basic knowledge of networking, PC operating systems, computer hardware, printers, and Microsoft Office. Must be able to travel to multiple locations in the Columbia area.

The South Carolina Department of Mental Health is an Equal Employment Opportunity Agency. We provide affirmative action and equal opportunity in employment for all qualified persons regardless of race, color, sex - including the basis of pregnancy, childbirth, or related medical conditions, national origin, age, religion, or disability.

South Carolina is making our Veterans a priority for employment in state agencies and institutions.

Supplemental questions are considered part of your official application. Any misrepresentation will result in your disqualification from employment. Please complete the state application to include all current and previous work history and education. Please account for any and all gaps of employment in your application. A resume will not be accepted in lieu of application completion nor reviewed to determine if an applicant has met the qualifications for the position.

The South Carolina Department of Mental Health offers an exceptional benefits package for FTE positions that includes:

• Health, Dental, Vision, Long Term Disability, and Life Insurance for Employee, Spouse, and Children

• 15 days annual (vacation) leave accrual per year

• 15 days sick leave per year

• 13 paid holidays

• Paid Parental Leave

• State Retirement Plan and Deferred Compensation Programs