IT Customer Support Representative

CTG Canton , NY 13617

Posted 6 days ago

Come join us and grow your career with CTG! CTG has worked with this international, Fortune 500 end-client for over 15 years! Apply with CTG for this exciting opportunity!

Duration: Consulting Position, 9 months

Location: Canton, NY 13617

Job Title: IT Customer Support Representative

Shift: Full time, 8 AM- 5 PM

Scope of Position:

  • Responsible for screening, referring, and diagnosing internal inquires and work requests.

  • Performs trouble shooting in the identification of applicable problems related to the infrastructure, systems, applications, and network communications.

  • Implements standard procedures and proposes modifications to improve work flow.

  • Recognizes when process is deviating from acceptable standards and can implement routine solutions to ensure return to standards.

  • Obtains supervisory input to resolve new types of problems.

  • General supervision with initial instruction on procedures.

  • Gives periodic status reports in written and verbal formats.

  • Gathers information independently using established and well-defined procedures.

  • Trains new personnel to established procedures.

  • Takes initiative to identify and propose remedies to problems to increase efficient workflow.

  • Uses discretion to direct workflow in accordance with general supervisory guidance.

  • Accuracy and reliability of work is important to utility of contributions.

  • Actively negotiates work assignments with peers.

Required Experience and

Skills:
  • Associates degree in IT related field is required/ Bachelor's degree is preferred

  • Ability to work in Microsoft Word, PowerPoint and Excel

  • Strong customer service skills

  • Excellent communication skills (written & verbal)

  • Able to work well in a team setting

  • Able to take initiative and get the job done with minimal supervision

Additional Information

  • No third party resumes will be accepted

  • Drug testing and/or other employment-related inquiries may be conducted

  • All interested individuals MUST be able to work on a W2 Tax basis (no C2C or third party vendors)

  • Candidates must currently reside in USA or Canada

  • CTG is an Equal Employment Opportunity employer

  • CTG is an E-Verify Company

To be considered for this opportunity, please apply directly through our website by clicking the link below or email your Word version resume and salary requirements to Caitlin.waggoner@ctg.com.

CTG develops innovative IT solutions to address the business needs and challenges of companies in several higher-growth industries including healthcare, technology services, energy, and financial services. CTG provides managed services IT staffing for major technology companies and large corporations and is also a leading provider of IT and business consulting services to the healthcare market. Backed by nearly 50 years' experience and proprietary methodologies, CTG has a proven track record of delivering high-value, industry-specific solutions. CTG operates in North America and Western Europe and had approximately 3,800 employees at December 31, 2014.

CTG employees represent CTG to our clients and we understand that their success drives our success. As a result, CTG works diligently to provide our employees programs and processes to support them in performing their jobs, honing their skills, and advancing in their careers.

Computer Task Group, Inc. is a strong advocate of workforce diversity. EOE/AA. Minority/Female/Disability/Veteran.

CTG (NASDAQ: CTG) provides industry-specific IT services and solutions that address the business needs and challenges of clients in high-growth industries in North America and Western Europe. CTG also provides strategic staffing services for major technology companies and large corporations. Backed by more than 50 years of experience and proprietary methodologies, CTG has a proven track record of reliably delivering high-value, industry-specific staffing services and solutions to its clients. CTG has operations in North America, Western Europe, and India.

CTG's greatest asset is its people, and as such, we are committed to providing employees programs and processes to support their performance, hone their skills, and advance in their careers. This commitment is reflected by CTG being named a Best Places to Work in Healthcare company by Modern Healthcare (2013-2016) in North America, and a Best Workplace in the United Kingdom (2013), Belgium (since 2007), and Luxembourg (since 2011).

CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.

CTG is an Equal Opportunity/Affirmative Action Employer and strong advocate of workforce diversity. Minority/Female/Sexual Orientation/Gender Identity/Disability/Veteran.


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IT Customer Support Representative

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