IT Customer Support - Journey

ofm.wa.gov

Please note: This recruitment will be used to fill two (2) vacant positions.

Why work for OFM?

The Office of Financial Management (OFM) is a small agency that serves as the backbone of Washington state government. Our mission is to make our state a better place by connecting people, budgets, policies, data, and systems for state agencies and the Legislature.

Our team includes budget advisors, researchers, accounting and HR professionals, IT professionals, and other experts; all dedicated public servants working towards an equitable future for every Washingtonian.

If you want to play a key role in enhancing how state government serves its citizens, you've found the right place. Join us in making a meaningful difference for every Washingtonian!

The job opportunity

We are seeking an IT Customer Support Specialist to provide expert technical support for all endpoint hardware and software and provide and manage user accounts and access controls. This critical role supports both OFM and the Governor's Office affiliates, helping empower their employees with reliable technology services that, in turn, enable these agencies to better serve other state entities and the residents of Washington.

This role operates in a dynamic, high-stress environment where visibility to elected and appointed officials is frequent. You will interact regularly with top-level executives, agency leaders, and division heads, requiring a composed and professional demeanor at all times.

What you will work on:

• Independently provide technical expertise and advice in troubleshooting and solving connectivity issues, imaging and managing endpoint devices (laptops, desktops, peripherals, etc.), and supporting browsers and software/applications.

• Create and maintain technical documentation in support of the endpoint environment.

• Create, manage, query, and modify user, group, and computer accounts within Active Directory and Exchange.

• Manage file structure and access control for end user file shares and unstructured data.

• Collaborate with security personnel to ensure all standards, policies, and processes adhere to industry standards and best practices and comply with federal, state, and agency requirements.

• Prepare equipment for new user orientations as needed (these typically occur on/around the 1st and 16th of each month).

• Assist in the development and presentation of key IT information to new users on their first day.

• Assist new users in logging in for the first time, and verify each new user understands critical information like how to connect to VPN and manage those connections appropriately.

What we need you to bring

Required Qualifications:

• Four (4) years of demonstrated experience in analyzing, designing, programming, installing and/or maintaining: *Education may substitute for 2 years of experience.

• Computer software applications, or

• Computer hardware, or

• Providing technical customer support

Desired Qualifications:

• Experience creating scripts via PowerShell, VBS, etc. for use in administration automation and monitoring.

• Experience with Microsoft Enterprise Configuration Manager (MECM, formerly SCCM) for deployment of images and software packages.

• Experience maintaining connectivity and troubleshooting issues within a local area network (LAN).

What we offer:

At OFM, we foster a culture of integrity, innovation, inclusion, and belonging. We value both learned and lived experiences, believing that diversity makes us stronger. To support your health and well-being, we offer a variety of benefit programs for our employees.

Please visit our Recruitment Page for a full list of benefits available to employees. Here's a quick glance at some of the unique benefits that OFM offers:

• An environment of diversity, equity, inclusion and belonging

• Tuition reimbursement

• Medical, Dental, Vision, and Life Insurance

• 12 paid holidays, 14 paid vacation days (minimum), and 12 days of sick leave per year

• State retirement programs

Application Process: Once you've decided to apply for a state government job, you'll complete an online application to showcase your qualifications. Keep in mind that once you submit the application, a real person is going to read it. We do not use AI or other technology that screens your application and rejects it.  So please be sure to provide clear and detailed information about your work history so your qualifications can be accurately assessed. We will contact the top candidates directly to schedule interviews. If you need reasonable accommodation in applying, please call 7-1-1 or 1-800-833-6384.

For your application to be considered complete and sent to the hiring teams for review, you must submit all of the following:

• Cover letter: describing your qualifications for this specific position

• Resume: that details your applicable experience and education.

• References: at least three professional references and their phone numbers.

Questions:

For questions about this recruitment or to request a reasonable accommodation in the application process, please email us at TalentAcquisition@ofm.wa.gov.

The Office of Financial Management is an equal opportunity employer. We strive to create a working environment that includes and respects cultural, racial, ethnic, sexual orientation and gender identity diversity. Women, racial and ethnic minorities, persons of disability, persons over 40 years of age, and disabled and Vietnam-era veterans are encouraged to apply.

This position is exempt from civil service rules.

For more information, please see WAC 357-19-195.