IT Customer Support Analyst - Weekend Option

Summary * Best in Class Work Environment* 5x Modern Healthcare Best Places to work * America's Greatest Workplaces 2023 - Newsweek * Best Employers for New Grads 2023- Forbes * Greatest Workplace for Women 2023 - Newsweek * Benefits * Robust, fully customizable benefits package including Medical/Vision/Dental and more!* No cost eCare visits * Employer-provided mental health services for employees and eligible family members * Retirement with employer match * Tuition discounts and reimbursement available for continuing your education * Free and convenient parking * CoxHealth Fitness Center and Child Care discounts * Onsite delivery for CoxHealth Pharmacies and 1906 Employee StoreIT Customer Support Analyst I:Job Summary * The Information Technology Customer Support Analyst will be responsible for providing technical support to end-users of IT systems and applications. The role involves diagnosing and resolving technical issues, providing guidance and training to end-users, and ensuring that all issues are resolved in a timely and effective manner. The Information Technology Customer Support Analyst will also be responsible for documenting support requests and maintaining accurate records of support incidents.Job Requirements * Education * Preferred: Associate's degree in Computer Science, Information Technology,* Experience * Preferred: 1 year of experience in IT customer support, with a focus on end-user support and troubleshooting. * Skills * Basic understanding of commonly used operating systems (e.g., Windows, macOS) and software applications. * Strong communication skills, empathy, and patience to effectively assist end users with technical issues. * Ability to diagnose and resolve simple technical problems such as password resets and basic software issues. * Ability to effectively document support request and solutions for future reference. * Licensure/Certification/Registration* N/AIT Customer Support Analyst II:* Job Summary * The Information Technology Customer Support Analyst will be responsible for providing technical support to end-users of IT systems and applications. The role involves diagnosing and resolving technical issues, providing guidance and training to end-users, and ensuring that all issues are resolved in a timely and effective manner. The Information Technology Customer Support Analyst will also be responsible for documenting support requests and maintaining accurate records of support incidents. * Job Requirements * Education * Preferred: Associates degree in Computer Science, Information Technology, a related field. * Experience * Required:2 years of experience in IT customer support or related field, with a focus on end-user support and troubleshooting OR Associates degree in Computer Science, Information Technology, a related field. * Skills*

Proficiency in a wider range of technologies, including networking, hardware, and more advanced software. * Ability to analyze and resolve complex technical issues, often involving multiple systems. * Builds and maintains positive relationships with end users by providing exceptional customer service. * Knows when to escalate issues to a higher level support team and able to provide comprehensive information for effective escalation. * Licensure/Certification/Registration* N/A