IT Customer Services

Datrose Colorado Springs , CO 80928

Posted 4 months ago

Datrose is seeking a IT Customer Services with 2+ years of experience for an long term temporary assignment (W2 Only) opportunity in Colorado Springs, CO!

This is an excellent opportunity for the right individual. If interested in exploring this great opportunity, please apply directly at


Information Systems Technician to support the unclassified end user computing environment located at multiple Colorado Springs facilities.

This position will provide installation, repair, configuration and preventative maintenance of personal computers, network equipment, and/or telecommunications equipment.

Exhibits an understanding of engineering application configurations and integration with the desktop.

Proficient in Microsoft operating systems, and the components of the MS Office Suite.

Answers internal inquires and troubleshoots software and hardware failures either in person or on the phone.

Performs hardware and software moves, adds and changes.

Ensures systems and related equipment are in working condition.

Maintains records on repairs, down time, changes and updates.

Job functions:

  • Provide Windows systems desktop support for engineering programs; including support for multiple Windows OS variants (Windows 7, 10), troubleshooting and resolving end user issues Provide end-user client and application support. Utilize the IT work order system and meet all service level agreements Interface and coordinate with Security, desktop, helpdesk, and network groups Images and configures computer systems for employees Troubleshoot and resolve user hardware and software issues Set up and configure audio/visual equipment Provide basic one-on-one training to users on Microsoft Office products and other standard software applications Travel to multiple sites in the Colorado Springs area on a daily basis using personal transportation Lift up to 50Lbs Other duties as assigned

    Basic Qualifications:
  • 2+ years End User Computing Support Associates Degree (or 6 years related work experience) in related discipline CompTIA Security+ or CISSP Certification, DoD 8570 IAT Level II Valid drivers license with a clean driving record Preferred Additional

    Ability to obtain a Secret security clearance Microsoft Windows 7/10 MCP Strong Microsoft OS, Microsoft Office skills Ability to be fully 8570.1 certified IAT II or Higher within 6 months (Security + CE) A team player with strong customer focus Self-starter and have ability to work with minimal supervision Strong customer service skills

Datrose is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, protected veteran status, or status as a qualified individual with disability.

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IT Customer Services