IT Customer Service Representative - Chicago, IL

Accenture, LLC Midwest , WY 82643

Posted 2 months ago

Career Track: Client Delivery & Operations

Role: IT Customer Service Representative

Location: Chicago, IL

People in our Client Delivery & Operations career track drive delivery and capability excellence through the design, development and/or delivery of a solution, service, capability or offering. They grow into delivery-focused roles, and can progress within their current role, laterally or upward.

Business Process Delivery professionals execute repeatable core business processes and/or technical transactions with a focus on efficiency, first-time quality and overall continuous process improvement.

Job Description

Workplace and Collaboration professionals develop and deliver end-user computing solutions to transform, migrate, remediate and deploy workplace technologies, such as desktops, laptops, tablets, smart phones, point-of-sale (POS) and other devices. Minimize one-time transformation and ongoing management costs, while optimizing enterprise collaboration and information sharing.

A professional at this position level within Accenture has the following responsibilities:

  • Analyzes and solves problems that are low complexity and may be routine in nature where answers can be readily obtained.

  • Interacts with peers within Accenture before updating supervisors.

  • Likely has limited direct exposure with non-management levels at a client and/or within Accenture.

  • Receives moderate of level instruction on daily work tasks and detailed instructions on new assignments.

  • Decisions impact own work and may impact the work of others.

  • Individual contributor as a part of a team, with a focused scope of work.

  • Answer, evaluate, and prioritize incoming requests for assistance from internal customers experiencing problems with computer hardware, software, and other computer-related technologies.

  • Provide quick, responsive, high quality and consistent customer service.

Basic Qualifications

  • Minimum 2 years of experience in Customer Service role

  • Minimum 1 year of experience with Windows 10

  • Minimum 1 year of experience with Hardware/Software configuration and trouble shooting

Professional Skill Requirements

  • ServiceNow experience

  • Good financial acumen and financial analysis and diagnosis skills.

  • Proven success in contributing to a team-oriented environment.

  • Proven ability to work creatively and analytically in a problem-solving environment.

  • Excellent leadership, communication (written and oral) and interpersonal skill.

  • Good understanding of PC and Mac computers, mobile devices, and Microsoft Office applications, (Word, PowerPoint, Excel, Outlook)

  • Strong organizational skills.

  • Strong written and oral communication skills.

  • Excellent analytical and problem-solving skills

Candidates who are currently on assignment as part of the Global Careers program are not eligible for consideration.

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States and with Accenture (i.e., H1-B visa, F-1 visa (OPT), TN visa or any other non-immigrant status).

Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.

Accenture is a federal contractor and an EEO and Affirmative Action Employer of Females/Minorities/Veterans/Individuals with Disabilities.

Equal Employment Opportunity.

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Accenture is committed to providing veteran employment opportunities to our service men and women.


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IT Customer Service Representative - Chicago, IL

Accenture, LLC