IT Coordinator

RSM Denver , CO 80208

Posted 4 months ago

The Information Technology Coordinator (ITC) is a member of the Customer Support team. They are responsible for maintenance and internal support of RSM LLP's PCs, printers, servers, and related equipment.

  • This role will be in our Denver location 3x/week and Greenwood Village location 2x/week.

Provide level 2 end user support including but not limited to:

  • Monitor and respond timely to support tickets in the ITC queue(s)

  • Document Service Desk ticket tech notes for escalation or resolution of service requests

  • Assist with Service Desk tickets in the regional ITC queue in supporting all locations in the region/company

  • Send Corporate IT communications to internal customers

Support and maintenance of PCs including but not limited to:

  • Complete PC setup and deployment for new employees using standard hardware, images, and software

  • Train new employees on the use of PC and other networked equipment using standard training documents

  • Assign users and computers to proper business groups in Active Directory

  • Perform timely workstation hardware and software upgrades

  • Troubleshoot and resolve hardware, connection, and software issues reported to the Service Desk and assigned to the regional ITC

  • Coordinate with authorized vendor for PC hardware repair

  • Monitor and remove virus, spy-ware, and other non-authorized software

  • Maintain and/or coordinate PC hardware inventory

  • Order and purchase standard equipment and software through approved vendors

Support firm software:

  • Support Desktop Management with post-mass deployment issues of standard software

  • Provide IT support for local software within their region. May coordinate support with a Product Champion

  • Upgrade local server software as necessary

Participate in team and projects including:

  • Regular scheduled regional calls

  • Assist other IT Coordinators in the region, and/or company

  • Proactively support Corporate IT and customer support changes and initiatives

  • Test phases of changing hardware and software standards

  • Monitor ticket queues to ensure SLAs and OLAs are met

  • Utilize the standard Knowledgebase per standard procedures

Complete various projects and tasks as assigned as such:

  • IT focus groups

  • Reconciliation of Active Directory permissions as per internal securities audits

  • Reconciliation of licenses associated with locally purchased software

  • Coordinate with local vendors for cabling, HVAC, phone system, printer/fax, and other IT related facilities maintenance

  • Tasks related to potential office remodels or relocations

Maintain network file and print server:

  • Update networked applications as required

  • Maintain daily tape backup and off-site tape storage

  • Report file and server issues to the Service Desk for further assignment

  • Setup and maintain network printers, scanners, and multi-function devices

  • Coordinate copier/MFD repairs with authorized repair vendor

  • Provide phone support in centralized VoIP locations

Facilitate legal matters compliance with Internal Legal and IRM requests including:

  • Complete legal hold workstations procedures and hard drive copies as requested

  • Preserve backup tapes and other electronic media as requested

  • Other duties as assigned

Basic Qualifications:

  • High school diploma or GED

  • 1-3 years relevant experience in customer service

  • Working knowledge of hardware and applications including but not limited to:

  • Windows Server OS, Microsoft Windows OS, MS Office Suite, asset management, Lotus Notes, Microsoft Active Directory, computer imaging software, CA Unicenter Service Desk software, VoIP phone systems, CCH ProSystem FX, endpoint security & protection, enterprise backup solutions, hard disk encryption software, PC hardware, printers, and other networked equipment.

  • Excellent verbal and written communications

  • Demonstrates a working knowledge of the technology tools required within assigned responsibilities

  • Effective organization and time management skills

  • Ability to manage multiple tasks

  • Strong attention to detail

  • Ability to handle constantly changing flow of traffic, remain productive during slow times, be able to multitask effectively during busy times and exercise patience and professionalism during stressful situations

  • Ability to work in a highly collaborative environment and consult effectively with employees at all levels

You want your next step to be the right one. You've worked hard to get where you are today. And now you're ready to use your unique skills, talents and personality to achieve great things. RSM is a place where you are valued as an individual, mentored as a future leader, and recognized for your accomplishments and potential. Working directly with clients, key decision makers and business owners across various industries and geographies, you'll move quickly along the learning curve and our clients will benefit from your fresh perspective.

Experience RSM US. Experience the power of being understood.

RSM is an equal opportunity/affirmative action employer. Minorities/Females/Disabled/Veterans.

Job ID req9693

Line of Business: Internal Client Service

SubFunction: IT

Job Type: Full Time

Req #: req9693

Location: 555 17th Street, Suite 1200, , Denver, CO US

Region: National

Job Category: Corporate Information Technology

Employment Type: Current Openings

Degree Required: None

Travel: No

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Facilities Coordinator

State Of Colorado

Posted Yesterday

VIEW JOBS 10/16/2019 12:00:00 AM 2020-01-14T00:00 Department Information This announcement is being extended and will close on Oct 18, 2019 at 5:00pm The Colorado Department of Revenue (CDOR) employs approximately 1,600 hard-working and dedicated employees throughout Colorado. We can be seen performing functions as varied as auditing and collecting taxes, issuing driver licenses and motor vehicle titles, marketing lottery products, and regulating liquor, gaming, horse racing, marijuana, and the auto industry in order to assist the citizens of our state. CDOR Vision To empower businesses and individuals through quality customer service, innovation and collaboration. CDOR Mission To become a trusted partner to every Coloradan to help them navigate the complexities of government so they can thrive. The Department of Revenue offers 10 paid holidays per year, paid vacation and sick leave, discounted RTD Eco-Pass, BenefitHub program (discounted merchandise, food and travel, etc), CafeWell, employee wellness program and a great benefit package. Description of Job Property Management * Coordinates and facilitates the process for the maintenance, modification and repair of the department's physical facilities in conjunction with the Landlord, Capitol Complex personnel, outside vendors, and other business associates as assigned by the unit manager. * Responds to and triages all maintenance and project request. Uses judgment and resourcefulness to evaluate and prioritize facility problems and emergencies. * Performs periodic building and site inspections and evaluations of all DOR facilities and associated parking lots statewide to identify any deferred maintenance items, safety or security issues and ensure all facilities are maintained in a safe and functionally operational condition. * Evaluates and ensures DOR facilities meet American with Disabilities Act (ADA) requirements. Facilitates the interaction of the American's with Disabilities Act (ADA) rrequirements? for building and facility compliance for employees, customers, and other stakeholders who visit the Department of Revenue facilities in consultation with the agency ADA Coordinator located in the Office of Human Resources. Access Control * Responsible for processing badges in the DOR badge system. Ensures required field information on the forms is accurate, complete and matches what is entered in the system. This includes timely activation, deactivation and change request. * Responsible for issuing and collecting keys and updating the Key Agreements. This includes ordering keys from the lock-shop and maintaining proper inventory of each key. * Ensures each cardholder in the system has an updated badge form on file with the proper authorizations Facility Special Projects * Determine, review and address facilities related decisions, actions or projects that need to be implemented. * Gather and analyze information and make recommendations as requested pertinent to building repairs, upgrades, renovations, landscaping, staff relocation, building security and any improvement projects. Processes and Procedures * Works with FSS Director to develop, update and maintain facility related processes and procedures as needed. * Ensures compliance with all DOR, DPA and Capitol Complex policies and procedures. * Collaborates with Capitol Complex to develop preventive maintenance programs for state owned facilities. Minimum Qualifications, Substitutions, Conditions of Employment & Appeal Rights Minimum Qualifications: Graduation from an accredited college or university with a bachelor's degree in Facilities Planning and Management, Risk Management or a degree in another field of study directly related to the assignment AND Two years of professional experience in facilities management; facilities risk management; or property management. Substitutions: Additional professional experience in facilities management; building management, facilities risk management, construction management, project coordinator or property management related area which demonstrate the same kind, amount, and level of knowledge acquired in the required education will substitute for the degree requirement on a year-for-year basis. Preferred Qualifications: The preferred candidate will possess the following: * Additional years of experience in facilities management, facilities risk management, safety, and security. * Experience in planning and coordination of new building projects, remodel projects, and office moves. * Experience with the design and installation of modular systems furniture. * Experience using a CAD system, preferable AutoCAD or VISO. * Proficient at Excel Spreadsheets and have capability of customizing administrative reports. * Experience in creating or implementing facility standards, policies, and procedures * Demonstrated ability to multi-task with strong written and verbal communication skills and the ability to organize and facilitate groups. * Demonstrated ability to work independently and also to work effectively in a team environment. * Demonstrate critical thinking skills * Ability to use problem solving skills * Proven success organizing and tracking workload * Proven ability to work independently and accept supervision * Excellent communication and interpersonal skills * Ability to accept constructive feed back * Demonstrated analytical skills, and attention to detail DOR REQUIRED SKILLS & COMPETENCIES: Competencies required for all DOR positions include good communications skills, interpersonal and people management skills, the ability to multi-task, the ability to work with confidential information, the ability to work in high-stress environments, and the demonstrated ability to assist customers in an efficient, effective, and elegant manner. The following are conditions of employment with the Colorado Department of Revenue: 1. All employees must be current with their income tax filings and payments with the State of Colorado. This includes successfully passing a pre-employment evaluation of your tax records/accounts. 2. Employees are in a position of public trust in the performance of their job duties and must operate in a manner that maintains the highest standards of honesty, integrity, and public confidence. All job finalists require successful completion of a background investigation and reference check prior to appointment. Background checks may include national criminal, financial, traffic, civil, education, and/or experience checks or any other checks related to the job assignment. Fingerprint background checks and pre-employment drug testing may also be required for some positions. Appeal Rights If you receive notice that you have been eliminated from consideration for the position, you may protest the action by filing an appeal with the State Personnel Board/State Personnel Director within 10 days from the date you receive notice of the elimination. Also, if you wish to challenge the selection and comparative analysis process, you may file an appeal with the State Personnel Board/State Personnel Director within 10 days from the receipt of notice or knowledge of the action you are challenging. Refer to Chapters 4 and 8 of the State Personnel Board Rules and Personnel Director's Administrative Procedures, 4 CCR 801, for more information about the appeals process. The State Personnel Board Rules and Personnel Director's Administrative Procedures are available at A standard appeal form is available at: If you appeal, your appeal must be submitted in writing on the official appeal form, signed by you or your representative, and received at the following address within 10 days of your receipt of notice or knowledge of the action: Colorado State Personnel Board/State Personnel Director, Attn: Appeals Processing, 1525 Sherman Street, 4th Floor, Denver, CO 80203. Fax: 303-866-5038. Phone: 303-866-3300. The ten-day deadline and these appeal procedures also apply to all charges of discrimination. Supplemental Information E-MAIL ADDRESS: All correspondence regarding your status in the selection/examination process will be conducted via e-mail. Include a working email address on your application; one that is checked often as time sensitive correspondence such as exam information or notification will take place via email. Please set up your e-mail to accept messages from "" and "" addresses. It is your responsibility to ensure that your email will accept these notices and/or review your junk mail and spam filtered email. APPLICANT CHECKLIST: Only complete applications submitted by the closing date for this announcement will be given consideration. Failure to submit properly completed documents by the closing date of this announcement may result in your application being rejected. Complete Applications must include the following documents: 1) A complete CDOR Application for Announced Vacancy (Submit online using the link in this announcement) 2) A complete Supplemental Questionnaire (Submit online as part of your application) 3) A chronological resume (Attach to your online application, late submissions will not be accepted) 4) A Cover Letter with a Written Narrative. The written narrative should describe your interest in this position and specifically how your education, abilities, skills and experience relate to the requirements, responsibilities and competencies listed in the job announcement. (Attach to your online application, late submissions will not be accepted) MINIMUM QUALIFICATIONS AND COMPARATIVE ANALYSIS: Part of, or the entire comparative analysis for this position, may involve a review of the information submitted in the application material, including the answers to the supplemental questions. Therefore, it is paramount that in the experience portion of the application, the applicant describes the extent to which they possess the education, experience, competencies and background as they relate to the duties outlined in the job announcement, as well as the special and/or preferred qualifications. List your employment history starting with the most recent job, including part-time, temporary, and volunteer jobs. If more than one job was held with a given organization, list each job held as a separate period of employment. Under "Duties," describe clearly the tasks you performed and the nature of your supervisory, technical, or other responsibilities as they relate to the job for which you are applying. Be complete and specific in detailing of duties. Information must be accurate, including dates of employment. If it is found that information provided is falsified, you will not be considered for a job with the State of Colorado and/or may be removed from a job after hire. Failure to include adequate information or follow instructions may affect the applicant's score and/or prevent them from competing in any subsequent measures used to arrive at a top group of applicants. Factors to be assessed are those outlined in the requirements, competencies, and preferred qualifications. Years will be expressed in terms of full-time equivalent service with full-time workload equal to one (1) Full-Time Equivalent (FTE) year. No more than 1.00 FTE year may be credited in any twelve (12) month period. Positions working 40 hours or less per week will be pro-rated (30 hrs/wk=0.75 FTE=9 mos credit; 20 hrs/wk=0.5 FTE=6 mos credit; 10 hrs/wk=0.25 FTE=3 mos credit) The State of Colorado is an equal opportunity employer. We are committed to building work environments that are inclusive and reflect our communities and the diverse talents of all people. We strongly encourage candidates from all backgrounds and abilities to apply. State Of Colorado Denver CO

IT Coordinator