IT Communication Operations Lead

National Gypsum Company Charlotte , NC 28201

Posted 2 months ago

National Gypsum Company is a fully integrated manufacturer and supplier of building and construction products worldwide including Gold Bond BRAND gypsum wallboard, ProForm BRAND joint treatment products and PermaBase BRAND cement board.

We have an immediate opening for a IT Communication Operations Lead, at our Corporate Office in the SouthPark area of Charlotte, NC. This position will report to the Manager of IT Service Operations.


The Communication Operations Lead works with technical resources inside and outside the company to deliver voice and data communication services supporting all National Gypsum locations and processes. The job priority is to provide highly reliable communications services and maintain excellent customer service for all assigned projects and service requests from key customers.

The Communication Operations Lead manages the activities of the Communications Team and provides technical guidance and assistance in functions such as WAN and LAN installation/upgrades, monitoring, supplier management, and communications strategy. The Communication Operations Lead also provides end-user support for voice, data, audio/video, and conferencing services.

The Communication Operations Lead plans and organizes implementation and expansion strategies for the company's networked voice/data systems and manages supplier relationships with service providers.

This position requires solid skills in project management, team leadership, inter-personal communication, and technical documentation.


  • Provide management and leadership to the Communications Team in day-to-day network operations and administration

  • Provide project planning, task loading/tracking, oversight, and technical direction to the Communications Team

  • Conduct annual objective assignments, mid-year and annual performance reviews

  • Ensure successful cross-team relationships are developed and maintained

  • Identify recurring and potential communication service issues, make recommendations for resolution and implement approved changes

  • Ensure adequate team coverage during business hours and coordinate off-hour support when necessary

  • Maintain a high level of customer service for all assigned projects, service requests, and incidents

  • Perform network capability and capacity planning. Lead and manage all work related to network design, configuration, tuning, and upgrades

  • Provide operational support for all efforts to develop, test, and implement network disaster recovery plans

  • Plan and implement new communication systems, applications, software, and services as directed by the IT leadership team

  • Maintain strong relationships with key partners/providers such as AT&T, Ring Central, and other key network system providers such as Cisco, Palo Alto, etc. Assist in contract negotiations with all communications services and equipment / software providers

  • Performs all other duties and responsibilities as assigned by the Manager of IT Service Operations


  • BS or BA degree in computer science or related technical field preferred, or a significant number of years experience in data processing. Technical certifications - any telephony, data networking or technical software like Cisco CCNA or CCIE, Microsoft MCSE or other similar recognized certifications preferred

  • 5 or more years experience with implementing and supporting communications networks

  • Data networking experience with LAN and WAN design, administration and support - emphasis on Windows Networking and Microsoft Software

  • TCP/IP and Remote Access Services

  • Telephony hardware / software and equipment support

  • Network equipment - particularly Cisco hardware

  • Demonstrated project management skills

  • Good interpersonal skills as well as excellent oral and written skills

  • Able to work independently but also must be a strong team player and leader

  • Focused on quality solutions, technical support and excellent customer service

  • Effectively address emergency outages, unplanned service disruptions, and manage customer impact


  • Competitive salary

  • Comprehensive benefits to include:

  • 401(k) and match

  • Retirement Account

  • Paid holidays

  • Life Insurance

  • Short-term and long-term disability

  • Flexible spending accounts

  • Wellness Program with medical premium incentives

  • And more

Please apply online if you are interested in this exciting opportunity.

No phone calls or third-party recruiters, please.

Employment Ready Applicants Only.

The Company is an Equal Opportunity Employer. Employment contingent upon successful completion of background investigation. Pre-employment drug screening is required. The Company participates in E-Verify. E-Verify is an internet-based system that compares information from an employee's Form I-9, Employment Eligibility Verification, to data from U.S. Department of Homeland Security and Social Security Administration records to confirm employment eligibility.

The above information on this description has been designated to indicate the general nature and level of work. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of an associate assigned to this position. The company enforces a tobacco-free policy at all its locations.


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IT Communication Operations Lead

National Gypsum Company